Operations Support Associate

🕒 Maio 25

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Payfuture

SiteLinkedInTodas as Vagas

51 - 200 funcionários

💳 Fintech

🛍️ Comércio Eletrônico

🤝 B2B

Fintech • eCommerce • B2B

PayFuture é um gateway de pagamento local especializado em fornecer acesso fácil a várias opções de pagamento local em diversos mercados emergentes por meio de uma única integração API. Sua plataforma aproveita a IA e o aprendizado profundo para otimizar a jornada do cliente, recuperar conversões e gerenciar fraudes, permitindo que os comerciantes de e-commerce expandam sua presença em mercados como Índia, Paquistão, Brasil e outros. A PayFuture oferece relatórios ricos em dados, monitoramento de transações e uma ampla variedade de métodos de pagamento locais, garantindo altas taxas de conversão e maior lucratividade para os comerciantes.

Descrição

• Provide helpful information and answer questions for clients • Respond to client complaints and inquiries in a timely manner • Document client interactions and escalate issues as necessary • Collaborate with team members to enhance client services • Assist with merchant technical integrations • Monitor daily operations for efficiency and client satisfaction

🎯 Requisitos

• Responding promptly to client inquiries • Communicating with clients through various channels • Acknowledging and resolving client’s complaints • Possessing a thorough knowledge of our products • Documenting all client’s interactions, transactions, comments and complaints according to standard operating procedures • Communicating and coordinating with colleagues as necessary • Escalating concerns through known escalation paths • Providing feedback on the efficiency of the client service process • Ensure client satisfaction and provide professional client support • Assist with merchant technical integration • Take an active part in the monitoring of day-to-day operations • You will be a good fit if you: • Are aligned with our values of Belief, Positivity, Accountability & Ownership, Speed and Execution • Have Proven customer support experience or experience as a client service representative • At least 1 year of Customer Service Experience for English-speaking businesses/clients/customers, preferably in e-commerce or similar businesses • Have a track record of over-achieving quota • Have customer orientation and the ability to adapt/respond to different types of characters • Possess excellent communication and analytical skills • Have the ability to multi-task, prioritise, and manage time effectively • Are knowledgeable/proficient in using spreadsheets (preferred) • Strong e-commerce or PSP customer service background • Experience in using MS Office, G-Suite, Zendesk or similar tools • Genuine care for customers & clients • Outstanding written and verbal communication skills, email and chat etiquette • Proactive personality and self-motivated • Initiative-led with the ability to multi-task and be detail-oriented in a fast-paced environment • Proven to be organized, methodical and rigorous • Strong computer skills in eCommerce/PSP applications and the ability to learn new applications quickly • Team player, able to develop great relations with co-workers and stakeholders (externally & internally) • Willingness to work on shift schedules.