Property Management Operations Assistant

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🕒 Abril 27

🌐 Filipinas, África do Sul, +1 outros países – Remoto

🇵🇭 Filipinas – Remoto 🇿🇦 África do Sul – Remoto 🇰🇪 Quênia – Remoto

💵 $6 / hora

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

⚙️ Operações

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Remote Raven

SiteLinkedInTodas as Vagas

11 - 50 funcionários

💼 Consultoria

📦 Logística

📣 Marketing

Consulting • Logistics • Marketing

Remote Raven é uma agência de recrutamento que se especializa em conectar empresas a assistentes virtuais altamente qualificados das Filipinas. Eles oferecem um processo de contratação simplificado, onde especialistas locais em recrutamento avaliam candidatos para garantir que atendam às necessidades empresariais. A Remote Raven fornece trabalhadores remotos com conjuntos de habilidades diversificadas, incluindo funções em contabilidade, atendimento ao cliente, marketing e suporte técnico, tornando-se uma solução versátil para empresas que buscam aprimorar suas equipes de forma eficiente.

Descrição

• Perform accurate and timely data entry across property management systems and spreadsheets • Audit tenant files, lease records, and compliance documentation to identify missing, outdated, or incorrect information • Ensure all files meet internal standards and any applicable regulatory or compliance requirements • Flag discrepancies, missing documents, or non-compliant records and follow up to resolve them • Maintain organized and up-to-date digital records for all active and inactive properties and tenants • Perform periodic audits of existing records to ensure ongoing accuracy and completeness • Contact utility providers on behalf of the company and tenants to set up, transfer, or close accounts as needed • Follow up on unresolved utility issues — billing discrepancies, service interruptions, account transfers, and outstanding requests • Track the status of all open utility matters and ensure nothing is left unresolved or unaddressed • Document all utility-related communications and update records accordingly • Coordinate with property managers and tenants to ensure utilities are properly handled at move-in and move-out • Follow up on open maintenance requests to ensure they are progressing and vendors are responsive • Communicate status updates to tenants regarding their maintenance requests in a timely and professional manner • Coordinate with vendors, contractors, and property managers to schedule and confirm maintenance appointments • Document maintenance activity and update work order records accurately in the system • Escalate unresolved or urgent maintenance issues to the appropriate property manager promptly • Answer incoming calls from tenants, owners, and vendors in a professional, helpful, and solution-oriented manner • Address tenant inquiries related to leases, maintenance, utilities, and general property questions • Conduct outreach calls to delinquent tenants regarding outstanding balances, payment arrangements, and account status • Handle difficult conversations with professionalism and composure — de-escalate when needed and document all interactions • Ensure all tenant communications are logged and follow-up actions are tracked and completed • Route calls and issues to the appropriate team member when escalation is required

🎯 Requisitos

• Exceptional attention to detail — your work is accurate, complete, and consistent • Demonstrated experience in data entry with a strong track record of accuracy • Experience in an auditing, compliance, or file review capacity • Comfortable making and receiving professional phone calls, including difficult conversations with delinquent tenants • Highly organized with the ability to manage multiple open tasks and follow-up items simultaneously • Strong written and verbal communication skills • Reliable and self-directed — you follow through on tasks without needing constant oversight • Comfortable working independently in a remote environment • Prior experience in property management, real estate, or a related field • Familiarity with property management software such as AppFolio, Buildium, Yardi, or similar • Experience coordinating with utility providers and managing tenant account transitions • Background in customer service or tenant-facing roles in a residential or commercial property setting • Experience conducting collections or delinquency outreach calls