Senior Manager, 340B Account Management

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🏈 Ohio – Remoto

🏈 Ohio – Remote

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Pharmacy Data Management, Inc. (PDMI)

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 1988

⚕️ Seguro de Saúde

☁️ SaaS

🤝 B2B

Healthcare Insurance • SaaS • B2B

Pharmacy Data Management, Inc. (PDMI) é uma empresa especializada em processamento e serviços de administração de dados farmacêuticos. Fundada em 1984, a PDMI oferece uma gama de serviços adaptados a Gerentes de Benefícios de Farmácia (PBMs) de marca própria, planos de saúde verticalmente integrados e sistemas hospitalares. A empresa enfatiza a transparência e fornece aos clientes acesso total aos seus dados 24 horas por dia, 7 dias por semana. A PDMI oferece Serviços Administrativos de Benefícios Farmacêuticos, Administração 340B, bem como Serviços de Cuidados Paliativos e Cuidados de Longa Duração, garantindo soluções eficientes e eficazes para seus clientes. A empresa se orgulha de sua independência de distribuidores e farmácias especializadas, permitindo um serviço imparcial sem agendas ocultas ou taxas.

Descrição

• Lead, coach, and develop a team of 340B Account Managers and Coordinators, driving performance, accountability, and professional growth. • Oversee a portfolio of 340B clients, ensuring strong relationships, high satisfaction, retention, and successful program outcomes. • Establish, monitor, and drive performance against key metrics, including service quality, client satisfaction, and operational efficiency. • Ensure consistent execution of processes, workflows, and service standards, while identifying and addressing gaps to improve efficiency and scalability. • Support the team in managing complex client situations and escalations, ensuring timely and effective resolution. • Analyze performance trends across the client portfolio to identify risks and opportunities, and implement proactive solutions. • Partner cross-functionally with Product, Operations, and Training to align on priorities, reinforce best practices, and drive continuous improvement. • Translate client feedback and operational insights into actionable recommendations to support product enhancements and roadmap alignment. • Lead communication and adoption of product updates, system changes, and process improvements across clients and internal teams.

🎯 Requisitos

• Bachelor’s degree or equivalent combination of education and relevant healthcare experience required. • 7+ years in Account Management or client-facing roles, preferably in healthcare or pharmacy services required. • 3+ years of leadership experience managing teams and performance required. • Strong knowledge of 340B program operations and client lifecycle management required. • Experience managing client escalations and complex stakeholder relationships required. • 340B ACE certification preferred.

🏖️ Benefícios

• Flexible Work: Fully remote opportunity with a company that cares.