Tier 1 Customer Support – Trailguide

🕒 Julho 28

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

💝 Suporte ao Cliente

🚫👨‍🎓 Sem graduação necessária

👻 Score fantasma 28%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Peak Support

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2015

📦 Logística

📣 Marketing

💼 Consultoria

Logistics • Marketing • Consulting

A Peak Support é uma empresa de terceirização de processos de negócios (BPO) impulsionada por inteligência artificial que já recebeu prêmios e oferece suporte operacional e de experiência do cliente para empresas em todo o mundo. Ela estrutura e gerencia equipes de CX multilíngues que fornecem serviços de atendimento ao cliente, suporte técnico, confiança e segurança/moderação de conteúdo, serviços administrativos e contabilidade, suporte de vendas e marketing, além de soluções em Tecnologia e IA (chatbots, RPA, análise de sentimento, painéis de controle). Com localizações estratégicas nas Filipinas, Estados Unidos, Colômbia e Europa Oriental, certificações de segurança rigorosas (PCI, SOC 2) e uma abordagem baseada em dados, a Peak Support auxilia empresas a crescer, reduzir custos e melhorar a satisfação do cliente.

Descrição

• Serve as the primary point of contact for customer inquiries through phone, chat, email, social media, and in-app messaging. • Assist customers with: Vehicle reservation questions and account updates, Reservation modifications and cancellations, Payment disputes and refund inquiries, Product and vehicle information, Event and marketing-related inquiries, Internal contact requests and partnership inquiries. • Research, resolve, and document customer issues accurately and thoroughly. • Take ownership of customer questions from first contact through resolution whenever possible. • Identify and escalate complex or sensitive cases requiring additional investigation. • Deliver a high-touch customer experience that is authentic, professional, and customer-focused. • Build trust through clear, honest, and straightforward communication. • Reduce customer effort by proactively anticipating needs and recommending next steps. • Demonstrate empathy and professionalism during challenging customer interactions. • Represent the Scout Motors brand positively in every interaction. • Navigate multiple systems and applications simultaneously while maintaining accuracy. • Utilize customer support platforms, knowledge bases, CRM systems, and internal tools to resolve inquiries. • Troubleshoot basic technical and digital-experience issues. • Maintain detailed case notes and customer records. • Follow established processes while using sound judgment to resolve unique customer situations. • Participate in coaching, quality reviews, calibration sessions, and ongoing training. • Collaborate with Team Leads, Quality Assurance, Workforce Management, and Training teams. • Share customer feedback and emerging trends that may improve customer experience, processes, or knowledge resources. • Adapt to evolving products, processes, tools, and customer expectations.

🎯 Requisitos

• 2+ years of customer service, contact center, hospitality, retail, automotive, technology, or related customer-facing experience. • Exceptional verbal and written communication skills. • Strong problem-solving and critical-thinking abilities. • Demonstrated ability to take ownership of issues and drive resolution. • Strong multitasking and organizational skills. • Ability to work in a fast-paced environment while maintaining accuracy. • Proficiency using multiple computer applications simultaneously. • Minimum typing speed of 50 WPM with strong accuracy. • Excellent grammar, spelling, and written communication skills. • High school diploma or equivalent. • Preferred Automotive, mobility, roadside assistance, travel, retail, technology, or SaaS support experience. • CRM experience (Intercom, Salesforce, Zendesk, or similar platforms). • Experience supporting customers through phone, chat, and digital channels. • Technical troubleshooting experience. • Reservation, order management, billing, or payment support experience.

🏖️ Benefícios

• Peak Support offers all the convenience of working from home, with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth.