Service Account Manager

🕒 Julho 29

🐊 Florida, Maryland, +2 estados a mais – Remoto

🐊 Florida – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ☕ Washington – Remote

💵 $60.000 - $70.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Gerente de Contas

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Peak Technologies, Inc.

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

📦 Logística

🏭 Manufatura

☁️ SaaS

Logistics • Manufacturing • SaaS

A Peak Technologies, Inc. é uma fornecedora global de soluções de cadeia de suprimentos, força de trabalho móvel e automação ponta a ponta que modernizam fábricas, otimizam armazéns, apoiam lojas de varejo e reinventam serviços de campo e entrega de última milha. A empresa fornece hardware (impressoras, scanners, computadores móveis, tablets, rádios), software (Peak Analytics, ferramentas de visibilidade de ativos e gerenciamento de rotulagem/armazém) e serviços (impressão e rotulagem, mobilidade gerenciada, reparo de equipamentos, gerenciamento de projetos, gerenciamento de despesas de telecomunicações, integração de robótica/automação e inteligência de automação habilitada por IA). A Peak atende clientes dos setores de manufatura, armazenagem, varejo, saúde e transporte com uma combinação de dispositivo como serviço, serviços gerenciados, consultoria e suporte no local.

Descrição

• Manage a portfolio of client accounts and serve as the primary point of contact for all customer inquiries and issues. • Build and maintain strong, long-lasting customer relationships by understanding their business needs and objectives. • Develop and execute strategic account plans to drive revenue growth and achieve sales targets. • Identify opportunities for upselling and cross-selling additional products and services to existing clients. • Collaborate with internal teams, including sales, marketing, and product development, to ensure customer needs are met and issues are resolved in a timely manner. • Prepare and deliver regular account performance reports to clients, highlighting key metrics and insights. • Stay informed about industry trends, market conditions, and competitor activities to identify potential opportunities and threats. • Proactively address any customer concerns or escalations to ensure a positive customer experience. • Conduct regular business reviews with clients to review performance, discuss new opportunities, and address any concerns. • Maintain accurate records of customer interactions and sales activities in the CRM system.

🎯 Requisitos

• Bachelor's degree in business administration, marketing, or a related field. • Proven experience in account management, sales, or customer service. • Strong communication, negotiation, and interpersonal skills. • Ability to build and maintain strong relationships with clients and internal stakeholders. • Excellent problem-solving and decision-making abilities. • Self-motivated with a strong sense of accountability and ownership. • Proficiency in Microsoft Office suite and CRM software. • Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively. • Willingness to travel occasionally for client meetings and industry events. • Relevant certifications (e.g., Certified Account Manager) preferred but not required.

🏖️ Benefícios

• Uncapped commissions