Account Management Lead

🕒 Setembro 28

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟠 Sênior

💰 Gerente de Contas

👻 Score fantasma 11%

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Pearl

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2019

☁️ SaaS

🤝 B2B

💰 $58.000.000 Series B - Pearl em 2024-07

SaaS • B2B

A Pearl é um fornecedor de kit de ferramentas front-end de UI/design para websites ou modelo de site. Os CSS fornecidos e os nomes das classes indicam que a Pearl mantém um sistema de design abrangente ou conjunto de componentes de UI (navegação, dropdowns de FAQ, modais, carrosséis, containers responsivos, estados de foco em acessibilidade e blocos de depoimentos) destinados a fazer com que sites de marketing e produtos tenham uma aparência e comportamento consistentes em navegadores e viewports. Os materiais sugerem que a Pearl oferece estilos reutilizáveis e padrões de UX para construir ou tematizar websites, embora o trecho fornecido não especifique se a Pearl é um mercado de modelos, produto de sistema de design, agência ou plataforma SaaS.

Descrição

• Build and lead Pearl's Enterprise Account Management function from the ground up • Own the commercial relationship for 3–5 strategic dental practice groups with 75–499+ locations • Develop a scalable Account Management function serving mid-market and enterprise customers • Define role clarity, hiring profiles, compensation philosophy, and team structure • Establish account management processes, playbooks, methodologies, templates, QBRs, account planning, expansion strategy, and customer engagement practices • Hire, onboard, develop, manage, and coach 3–5 Account Managers • Create and own team KPIs covering revenue, retention, expansion, forecast accuracy, and pipeline discipline • Own assigned enterprise accounts, expansion ARR, retention targets, account health, product adoption, and growth opportunities • Own team revenue performance and forecasting; support complex closures and escalations • Drive POC conversion, quantify expansion opportunities, manage renewals, and maintain pipeline and 12-month account plans • Identify at-risk relationships and develop retention strategies • Lead QBRs/EBRs and prepare metrics-driven reviews demonstrating ROI and expansion readiness • Build account growth plans with milestones, success metrics, and risk identification • Guide the team through QBR preparation and strategic planning sessions • Manage implementation timelines and success plans; coordinate with Onboarding, Product, and Analytics • Design and implement Account Management strategy, operating model, tooling, CRM improvements, forecasting, pipeline discipline, and customer communication cadence • Partner with Enterprise Sales, Solutions Consulting, and Operations on account strategy, go-to-market approach, and team structure • Establish workflows and escalation protocols with Product, Engineering, Onboarding, and Analytics • Lead forecasting, pipeline reviews, quarterly business planning, and executive reporting • Set standards for CRM discipline and customer file accuracy

🎯 Requisitos

• 7+ years in enterprise account management, sales, or revenue growth, including 3+ years building or scaling a SaaS Account Management function — or establishing the playbook for one in a high-growth environment • Proven track record of expanding existing accounts and driving revenue growth at scale, including POC conversions and complex sales-cycle closures, within large, multi-location customer relationships • Demonstrated ability to build and articulate a repeatable account management playbook, backed by strong SaaS metrics/ROI modeling acumen and stakeholder management across C-suite and cross-functional teams • Track record of mentoring and developing sales professionals as a self-directed leader who manages multiple accounts, direct reports, and competing priorities with strong organizational discipline and follow-through • Demonstrated AI curiosity and a builder's mindset — quick to adopt AI/LLM tools and automation to eliminate manual workflows and create scalable systems • Healthcare or SaaS experience preferred • Willingness to travel up to 40% • Experience building Account Management functions or departments at 0→1 or high-growth companies • Multi-location or DSO operations background • Healthcare technology or dental software experience • Consultative selling and HubSpot CRM experience • Startup or high-growth company experience • Remote or geographically dispersed team management experience • Must answer whether employment visa sponsorship will be required

🏖️ Benefícios

• Competitive compensation and benefits • Professional development and training opportunities • Flexible, uncapped PTO • Stock options • Remote work environment