Customer Success Specialist

🕒 Julho 17

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PenLink

SiteLinkedInTodas as Vagas

201 - 500 funcionários

🔒 Cibersegurança

🎖️ Defesa

Cybersecurity • Defense

A PenLink é líder em inteligência digital, oferecendo soluções abrangentes adaptadas para os setores de aplicação da lei, segurança nacional e defesa. Com uma história de mais de três décadas, nossa especialidade está em integrar perfeitamente inteligência de código aberto com evidências digitais obtidas judicialmente.

Descrição

• Own the full lifecycle of client relationships, from onboarding to ongoing satisfaction and retention • Serve as a day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices and documenting both • Review the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals • Collaborate, problem-solve, and/or strategize with team members, including sales and training teams • Identify risk and growth indicators for assigned accounts • Regular travel to customer locations to conduct in-person/on-site consultations, demonstrations and briefings • Adhering to team and company processes • Other duties as assigned

🎯 Requisitos

• 5+ years of experience working in law enforcement (analyst, investigator, officer, etc.) is preferred • 3+ years of experience working with OSINT, preferably Tangles, Penlink’s primary open-source intelligence tool for law enforcement is required • Previous experience working with PLX, Penlink’s primary digital intelligence platform for law enforcement preferred • Ability to manage customer issues and resolve escalations • Support complex, high-value, or marquee accounts • Results-driven, self-starter, outstanding interpersonal abilities, attention to detail and organized • Active team player who can quickly adapt to changing priorities and support multiple customers or initiatives simultaneously • Proven experience utilizing law enforcement software for a variety of workflows