Technical Enterprise Incident Manager

🕒 Setembro 29

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $86.000 - $138.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

👻 Score fantasma 23%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 44 dias.
• As vagas desta empresa costumam ser preenchidas em 21 dias.
• Repostada uma vez.

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Peraton

SiteLinkedInTodas as Vagas

10.000+ funcionários

💼 Consultoria

🏥 Saúde

📦 Logística

Consulting • Healthcare • Logistics

A Peraton é uma empresa focada em missões que apoia iniciativas de segurança nacional por meio de serviços avançados de TI e cibernéticos. Eles oferecem capacidades em áreas como defesa cibernética, operações em nuvem, engenharia e inteligência. Com um compromisso em resolver desafios complexos, a Peraton integra tecnologias baseadas em dados para garantir o sucesso das missões de seus clientes militares e governamentais.

Descrição

• Lead and coordinate incident bridge calls involving infrastructure, application, network, cloud, security, and vendor teams • Drive rapid service restoration while maintaining accurate timelines, communications, and executive updates • Prioritize incidents based on business impact and operational risk • Manage escalation procedures and engage leadership when required • Monitor SLA compliance and incident response metrics • Facilitate Post-Incident Reviews and ensure Root Cause Analysis documentation and corrective-action follow-through • Drive automation of incident detection, triage, and response workflows • Maintain structured stakeholder communications during major incidents • Validate runbooks, service dependency maps, and technical documentation • Use log aggregation and APM tools for troubleshooting and incident analysis • Work with application teams to resolve issues and implement root-cause remediations • Develop and enhance monitoring, alerting, and dashboarding capabilities • Analyze trends, KPIs, and operational metrics to identify reliability risks • Support resiliency strategies including redundancy, failover, capacity planning, and performance optimization • Use Datadog for monitoring, alert correlation, dashboards, incident investigation, and performance analysis • Participate in after-hours on-call incident management rotation • Develop and maintain incident management procedures, runbooks, and knowledge articles • Ensure accurate ticket documentation in ServiceNow • Drive continual service improvement aligned with ITIL and SRE best practices • Collaborate with cross-functional teams to improve communication, escalation paths, and operational workflows • Support audit, compliance, and operational reporting requirements

🎯 Requisitos

• Must be a U.S. citizen • Ability to obtain and maintain the required Public Trust level clearance • Bachelor's Degree and 5 years of experience, or a High School diploma or equivalent and 9 years of experience • 5+ years of experience in Cloud Incident Management, Operations Engineering, NOC, SRE, Application, or Production Support environments • Experience leading enterprise Major Incident response efforts in a 24x7 operational environment • Strong understanding of ITIL Incident and Problem Management processes • 3+ years of experience working with AWS cloud services • Experience with monitoring and observability platforms such as Datadog, Cloudcraft, or similar • Experience using ServiceNow or similar ITSM platforms • Strong analytical, troubleshooting, and organizational skills • Excellent written and verbal communication skills, with ability to facilitate meetings and brief technical teams and executive leadership • Preferred: experience in a Site Reliability Engineering (SRE) or Cloud Platform DevOps environment • Preferred: experience supporting federal, healthcare, financial, or other highly regulated environments • Preferred: hands-on experience with Windows/Linux servers, networking concepts, AWS/Azure/GCP, load balancers, proxies, DNS, and firewalls

🏖️ Benefícios

• Medical, dental, and vision insurance • Life insurance • Health savings account • Short-term and long-term disability • Employee Assistance Program (EAP) • Parental leave • 401(k) • Paid time off (PTO) for vacation • Company-paid holidays • Potential overtime eligibility • Shift differential eligibility • Discretionary bonus eligibility

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