Director of Professional Services

🕒 Agosto 10

🏈 Ohio – Remoto

🏈 Ohio – Remote

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

👻 Score fantasma 18%

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Phamily

SiteLinkedInTodas as Vagas

11 - 50 funcionários

💼 Consultoria

📦 Logística

📣 Marketing

Consulting • Logistics • Marketing

A Phamily é uma empresa líder em cuidados de saúde especializada em Gestão Avançada de Cuidados Primários (APCM) e Gestão de Cuidados Crônicos (CCM). Ela oferece uma plataforma de cuidado proativo projetada para ajudar sistemas de saúde e grupos médicos a melhorar os resultados dos pacientes e a eficiência operacional, integrando fluxos de trabalho avançados e tecnologia. A Phamily foca em aumentar o engajamento do paciente e gerar reembolso sustentável através de soluções eficazes de gestão de cuidados, resultando em melhor qualidade de atendimento e sustentabilidade financeira para os provedores de saúde.

Descrição

• Lead the Professional Services team partnering with enterprise healthcare customers from pre-contract support through implementation, growth, and renewal • Serve as executive sponsor for strategic client relationships • Build a high-performing team responsible for clinical, operational, and financial outcomes • Establish engagement methodologies, customer governance, executive business reviews, success metrics, and scalable best practices • Build and maintain executive relationships across enterprise health systems and strategic accounts • Lead executive governance meetings, QBRs, and strategic planning sessions • Drive customer retention, referenceability, and long-term partnerships • Build, coach, and lead the Professional Services organization • Establish career paths, competencies, and performance expectations • Conduct coaching, performance management, and talent development • Establish operating rhythms, governance, and best practices • Lead business reviews, customer health reporting, capacity planning, resource forecasting, and executive risk management • Develop playbooks, dashboards, KPIs, and reporting • Improve processes, efficiency, and service delivery • Gather customer feedback and identify trends, risks, and improvement opportunities • Partner with Product, Clinical Operations, and cross-functional teams on product, service, and workflow enhancements • Advocate internally for customer needs and drive initiatives improving adoption, satisfaction, outcomes, and partnership success

🎯 Requisitos

• 10+ years of leadership experience in enterprise customer engagement, professional services, customer success, consulting, or account management • Experience overseeing strategic customer portfolios with annual recurring revenue (ARR) of $10M or more • Progressive people leadership experience managing and developing managers and individual contributors within customer-facing organizations • Experience with enterprise health systems, healthcare technology, healthcare services, value-based care, or digital health • Proven success managing C-level stakeholder relationships • Experience scaling teams in a high-growth organization • Strong operational and financial acumen • Entrepreneurial builder mentality and ability to operate in high-ambiguity environments • Experience in SaaS and services organizations • Experience leading Professional Services organizations • Clinical workflow knowledge • Change management certification is preferred

🏖️ Benefícios

• Competitive compensation based on experience and impact • Comprehensive medical, dental, and vision coverage for employees and dependents at a low cost • Generous Paid Time Off: up to 35 paid days off each year • 12 vacation days accrued annually • Up to 9 sick/wellness days • 12 paid company holidays throughout the year • 2 Paid Give-Back Days • HSA and FSA account options • 401(k) with company match after 6 months of full-time employment • 100% match on the first 3% contributed, and 50% match on the next 2% contributed • A collaborative, mission-driven team helping transform healthcare at scale