Director of Client Success

🕒 Outubro 1

🌵 Arizona, California, +24 estados a mais – Remoto

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

💵 $160.000 - $200.000 / ano

⏰ Tempo Integral

🔴 Especialista

🏆 Sucesso do Cliente

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Phil, Inc.

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🏥 Saúde

📦 Logística

⚕️ Seguro de Saúde

Healthcare • Logistics • Healthcare Insurance

A Phil, Inc. é uma empresa com a missão de simplificar o acesso a medicamentos para pacientes, ajudando-os a obter suas medicações de forma rápida, fácil e acessível. A empresa oferece a Plataforma PhilRx Digital Hub, que simplifica o acesso a medicamentos para pacientes e prestadores de serviços, apoiando fabricantes de varejo e de especialidades. A plataforma da Phil, Inc. foi projetada para melhorar os resultados de saúde, removendo barreiras e garantindo a dispensação eficiente de medicamentos, otimizando a cobertura e a adesão dos pacientes e apoiando os profissionais de saúde. Através de parcerias estratégicas, a Phil, Inc. ajuda a maximizar o valor dos programas de acesso para marcas de ciências da vida, ampliando o acesso dos pacientes e o engajamento dos provedores.

Descrição

• Serve as the primary strategic partner for a portfolio of pharmaceutical manufacturer clients • Own client retention, drive expansion of prescription share routed through PHIL, and identify cross-sell opportunities across additional brands • Act as the internal quarterback for every client engagement • Build and sustain multi-level relationships from program contacts through VP/SVP commercial and market access leadership • Own account health and satisfaction; identify and resolve risks proactively • Lead Quarterly Business Reviews end-to-end, coordinating Strategy/Analytics and Product subject-matter experts • Build relationship maps and develop client advocates • Develop understanding of clients' sales structures, territory models, and field team priorities • Translate program performance data into commercial narratives focused on net revenue impact • Recommend program optimizations, including business rule changes, copay adjustments, and affordability program design • Track script share at territory and HCP level and surface opportunities to field teams and sales leadership • Identify cross-sell opportunities, expansion signals, new launches, pipeline products, and dissatisfaction with existing hub partners • Participate in new brand conversations with PHIL's commercial team • Coordinate Strategy/Analytics, Product, and Operations leads in client engagements • Represent client priorities in product roadmap discussions and escalate operational issues • Track client-facing commitments and maintain account plans

🎯 Requisitos

• 5+ years of experience within a pharmaceutical manufacturer in patient services, patient access, reimbursement program leadership, hub or specialty pharmacy program management, sales training, field force effectiveness, commercial operations, market access, payer strategy, or value & access • Demonstrated ability to work cross-functionally within a complex organization and influence without direct authority • Track record of building strong relationships with commercial and market access leadership • Experience managing a portfolio of pharmaceutical manufacturer clients • Familiarity with hub services metrics: enrollment rates, pull-through/PTR, script share, GTN vs. retail, refill rates • Experience delivering QBRs and business reviews to VP/SVP-level stakeholders • Exceptional relationship and communication skills • Commercially oriented, with ability to translate operational program data into net revenue narratives • Strong orchestration and project management instincts • Data-literate; able to interpret program performance data and identify meaningful patterns • Executive presence and credibility at VP/SVP level • Proactive and anticipatory approach to problem-solving • Bachelor's degree required; advanced degree in business, healthcare, or a related field is a plus

🏖️ Benefícios

• Fully remote working environment available in the following states: AZ, CA, CO, FL, GA, IA, ID, IL, IN, MA, MI, MO, NC, NH, NJ, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV • Competitive compensation (commensurate with experience) • Full benefits (medical, dental, vision) • 401(k) contribution opportunity • Ground floor opportunity with one of the fastest-growing startups in health-tech

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