Fleet Customer Success Manager

🕒 Setembro 30

🏄 California, Michigan – Remoto

🏄 California – Remote 🚗 Michigan – Remote

💵 $101.174 - $179.493 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

🏆 Sucesso do Cliente

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

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Slate Auto

SiteLinkedInTodas as Vagas

201 - 500 funcionários

🚘 Automotivo

🏭 Manufatura

🚗 Transporte

Automotive • Manufacturing • Transport

A Slate é uma plataforma SaaS de criação de conteúdo desenvolvida para equipes de redes sociais e marcas. Oferece um editor rápido e leve e aplicativos móveis para criar conteúdo de vídeo e imagem otimizado para feeds sociais, juntamente com um Hub de Marcas para gerenciar ativos, modelos, equipes, campanhas e controles de marca corporativos. A Slate foi projetada para ajudar equipes de marketing e redes sociais a produzir conteúdo alinhado à marca, amigável aos algoritmos, rapidamente e em escala.

Descrição

• Build and lead Slate’s fleet customer success function from the ground up • Own the customer experience from first vehicle demo through delivery and ongoing account health • Design the fleet onboarding framework, pilot success playbook, and account health model • Define the working model with Retail Customer Success, including shared infrastructure and escalation pathways • Support loaner vehicle pilot programs with Sales by establishing demo success plans, KPIs, engagement tracking, and issue-resolution pathways • Own the first 90 days post-purchase, including charging infrastructure coordination, vehicle upfitting, fleet management system integration, driver orientation, and delivery logistics • Conduct structured 30-day, 60-day, and 90-day post-delivery check-ins • Serve as the single point of contact for new fleet accounts during activation • Own issue escalation end-to-end across product and operations with clear customer communication • Maintain proactive check-ins, health reviews, and renewal conversations with active fleet accounts • Identify expansion signals and route them to Sales with context • Represent fleet customer feedback and friction points in product, operations, and sales discussions

🎯 Requisitos

• Bachelor’s degree in Business Administration, Supply Chain Management, Operations, Finance, Data Analytics or equivalent is preferred; hands-on experience and a proven track record of success may substitute • 8+ years in B2B customer success, enterprise account management, or fleet/commercial vehicle operations • Experience owning retention and expansion outcomes • 2+ years of previous manager experience in a Customer Success capacity • Track record of building a CS function, onboarding program, or customer success practice from scratch • Experience managing complex relationships with fleet managers, operations directors, and vehicle operators across multi-stakeholder accounts • Familiarity with fleet operations concepts, vehicle lifecycle, TCO analysis, and fleet management platforms such as Samsara or Geotab is strongly preferred • EV knowledge or genuine enthusiasm for the commercial EV transition, including charging infrastructure, range planning, and total cost of ownership • Clear written and verbal communication • Organized and systematic account portfolio management • Comfort working in a fast-paced, growth-stage environment • Proficiency using Microsoft Office, including Outlook, Teams, Word, Excel, and PowerPoint • Ability to travel up to 25% to fleet customer sites, vehicle delivery events, and Slate company meetings • Ability to lift up to 35 pounds • Ability to stand, walk, and perform repetitive tasks for extended periods • Must be authorized to work in the United States on a permanent basis; no visa sponsorship available

🏖️ Benefícios

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • Vacation • 401k • Potential eligibility for equity program • Potential eligibility for discretionary annual incentive program

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