Director of Operational, Quality Excellence

🕒 Outubro 12

🌵 Arizona, California, +24 estados a mais – Remoto

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

💵 $170.000 - $180.000 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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• As vagas desta empresa costumam ser preenchidas em 71 dias.

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Phil, Inc.

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🏥 Saúde

📦 Logística

⚕️ Seguro de Saúde

Healthcare • Logistics • Healthcare Insurance

A Phil, Inc. é uma empresa com a missão de simplificar o acesso a medicamentos para pacientes, ajudando-os a obter suas medicações de forma rápida, fácil e acessível. A empresa oferece a Plataforma PhilRx Digital Hub, que simplifica o acesso a medicamentos para pacientes e prestadores de serviços, apoiando fabricantes de varejo e de especialidades. A plataforma da Phil, Inc. foi projetada para melhorar os resultados de saúde, removendo barreiras e garantindo a dispensação eficiente de medicamentos, otimizando a cobertura e a adesão dos pacientes e apoiando os profissionais de saúde. Através de parcerias estratégicas, a Phil, Inc. ajuda a maximizar o valor dos programas de acesso para marcas de ciências da vida, ampliando o acesso dos pacientes e o engajamento dos provedores.

Descrição

• Define and run a quality strategy and AI-enabled monitoring roadmap • Move quality from manual, after-the-fact audits to automated, real-time controls • Implement AI monitoring to flag error signals before they reach patients • Own quality for operational workflows and the supporting platform • Partner with Engineering and Product on test automation and release validation • Standardize workflows, documentation, and tooling across patient support, pharmacist, and pharmacy technician teams • Embed controls at the point of work • Run an escalation framework assigning every quality issue an owner, date, and path forward • Hold partner leaders accountable for quality issues • Lead the audit, analysis, and quality engineering team of approximately 10 people • Provide leadership with real-time visibility into error rates and drivers • Learn core workflows, meet partner leaders, and deliver root-cause reviews with corrective actions • Establish an initiative tracker and team plan • Launch an automated or AI-enabled control in production • Standardize executive-ready quality reporting • Reduce error rates across operational and technical workflows by 50% from baseline • Expand quality coverage without adding audit headcount • Develop at least one emerging leader

🎯 Requisitos

• 10+ years in operational quality, quality engineering, operational excellence, or process improvement in a complex, high-volume environment • 5+ years leading and building a team or function • Hands-on experience deploying AI, LLM, or automation tools to solve a real quality or operational problem, including naming the tools and results • Experience shifting work from manual, after-the-fact review to controls embedded in systems • Experience partnering with Engineering on test automation, release validation, or defect prevention • Record of driving results across teams without direct authority • Root cause analyses leading to documented fixes • Ability to originate work, escalate early with a proposed path forward, and present data-driven narratives to senior leaders • Experience in a regulated, high-accuracy setting such as pharmacy, healthcare, or clinical operations (nice to have) • Experience leading tenured subject-matter experts through change (nice to have) • Experience reporting quality performance to external clients (nice to have) • Authorization to work in the United States without sponsorship • PTCB or NHA certification/credential question included in the application

🏖️ Benefícios

• Equity • Bonus • Fully remote working environment in eligible U.S. states • Medical, dental, and vision benefits • 401(k) contribution opportunity • Paid Parental Leave • Up to 20% travel

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