Customer Support Engineer – Solutions Management

Vaga não está no LinkedIn

🕒 Novembro 2

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $50.000 - $60.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💻 Engenheiro de Soluções

👻 Score fantasma 1%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 8 dias.
• As vagas desta empresa costumam ser preenchidas em 42 dias.

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PHIZENIX

SiteLinkedInTodas as Vagas

1 - 10 funcionários

Fundada em 2025

💼 Consultoria

📣 Marketing

📦 Logística

Consulting • Marketing • Logistics

A PHIZENIX é uma empresa de soluções de aquisição de talentos que se especializa em conectar empresas com profissionais de tecnologia altamente qualificados. Eles oferecem serviços como busca executiva, colocação permanente e contratação de temporários, enquanto também ajudam empresas a integrar inteligência artificial em suas operações para melhorar o desempenho. Com foco em adequação cultural e correspondência precisa, a PHIZENIX busca simplificar o processo de contratação e otimizar a implantação de talentos para empresas que desejam inovar e crescer no cenário digital.

Descrição

• Serve as a technical subject matter expert on enterprise platforms, providing implementation guidance and troubleshooting during client launches and deployments • Work alongside clients during training and go-live, executing implementation steps and resolving real-time adoption blockers • Develop and deliver technical training, best-practice documentation, and configuration guides • Track and communicate adoption metrics, including instances launched, users onboarded, and time-to-value • Implement custom configurations, scripting, dashboards, API integrations, data transformations, Claude AI agent configurations, and web-based applications • Write and maintain full-stack code for client customizations and internal automation tools • Coordinate with development teams on client-specific integrations, API customizations, and feature requests • Develop workarounds for platform limitations and advocate for product enhancements • Diagnose, troubleshoot, and resolve complex L2/L3 technical issues • Perform root cause analysis using SQL queries, log review, and systematic troubleshooting • Manage incidents end-to-end, including reproduction, impact assessment, cross-functional resolution, fix validation, and stakeholder communication • Escalate to engineering and product teams while maintaining ownership of customer communication and resolution tracking • Support production incidents and urgent deployments using secure deployment processes • Create and maintain knowledge base articles, troubleshooting guides, and best-practice documentation • Identify support-ticket patterns and recommend data-backed product and process improvements • Automate repetitive support tasks using scripting and workflow automation • Contribute to QA, test automation, regression testing, and UAT coordination • Partner with Product Management, Engineering, and Implementation teams • Participate in customer success reviews and post-implementation check-ins • Mentor junior support team members and contribute to team knowledge sharing

🎯 Requisitos

• 5+ years of hands-on experience in technical support, customer success engineering, or SaaS operations • Full-stack proficiency to build web-based applications; comfortable working across front-end and back-end technologies • Strong expertise in API design and integration; demonstrable experience building or consuming RESTful APIs and webhooks • Advanced knowledge of Model Context Protocol (MCP) and experience implementing MCP-based integrations or tools • 5+ years of SQL experience; comfortable writing queries, analyzing data, and troubleshooting data issues • Experience with AI tools and Claude API for building AI-powered client solutions • Demonstrated ability to troubleshoot technical issues methodically and independently • Strong analytical and problem-solving skills • Excellent written and verbal communication; ability to tailor technical explanations to developers, business users, and executives • Customer-first mindset with ownership mentality • Ability to learn new platforms and systems quickly • Strong organizational skills; able to manage multiple concurrent issues while meeting response-time expectations • Comfort working in fast-paced, ambiguous environments; adaptable and proactive • Nice-to-have: proficiency in Python or other modern programming languages for backend development and scripting • Nice-to-have: front-end framework experience such as React or Vue • Nice-to-have: experience with ServiceNow, ticketing systems, or support management platforms • Nice-to-have: exposure to supply chain, procurement, or logistics domains

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