Client Success Manager

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🕒 Janeiro 10

🐊 Florida – Remoto

🐊 Florida – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Pillr Health

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2003

💼 Consultoria

📦 Logística

🏥 Saúde

Consulting • Logistics • Healthcare

A Pillr Health é um provedor líder de soluções inovadoras projetadas para otimizar e agilizar as operações de farmácias. Com forte ênfase em aumentar a eficiência, reduzir custos e melhorar os resultados dos pacientes, particularmente no âmbito do programa 340B, a Pillr Health oferece tecnologia escalável, fácil de usar e consultoria especializada para provedores de saúde e farmácias. A empresa é comprometida com altos padrões de segurança de dados e conformidade, tornando-se um parceiro confiável na administração e gestão de farmácias.

Descrição

• Develop deep relationships with client stakeholders to understand and execute the program objectives. • Provide the necessary training and support to optimize the utilization of the product and its features to deliver the best program outcome. • Conduct a regular cadence with clients to assess satisfaction levels, address concerns and escalate issues as needed. • Coordinate opportunities for account expansion in conjunction with the Senior Directors, to ensure long-term partnerships. • Analyze client reports and invoices to ensure optimal program outcomes. • Proactively identify issues or concerns and work cross-functionally with support teams to ensure seamless delivery and continuous improvement of client experiences. • Perform additional duties and special projects as assigned.

🎯 Requisitos

• Bachelor’s degree in business, Information Systems, or a related field • 3+ years of experience in client relationship management, account strategy, or client management in a software delivery model. • Proven ability to manage enterprise clients and deliver business outcomes through technology. • Strong business acumen with the ability to link software capabilities to client KPIs and strategic goals. • Excellent communication and client engagement skills. • Experience with CRM and analytics tools (e.g., Salesforce).

🏖️ Benefícios

• Health insurance • Flexible Spending Account (FSA) • Dental and vision insurance • 401(k) retirement plan • Paid time off