Senior Manager, Information Technology

🕒 Junho 11

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $155.000 - $185.000 / ano

⏰ Tempo Integral

🟠 Sênior

👔 Gerente

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Pindrop

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2011

🔒 Cibersegurança

📡 Telecomunicações

💸 Finanças

Cybersecurity • Telecommunications • Finance

A Pindrop é líder em autenticação de voz e detecção de fraude, oferecendo soluções inovadoras para aumentar a segurança das comunicações por voz. A empresa utiliza tecnologias avançadas, como detecção de vitalidade, análise comportamental e biometria de voz para combater ameaças como deepfakes e falsificações em diversos setores, incluindo bancário, financeiro, segurador e varejo. A Pindrop integra-se com plataformas como a Five9 para fornecer autenticação multifatorial, garantindo tanto a proteção de informações sensíveis quanto uma experiência de usuário perfeita. Com foco na segurança de call centers e dispositivos inteligentes, a Pindrop ajuda empresas a prevenir fraudes e melhorar as interações com clientes, aproveitando tecnologias de ponta em áudio, voz e IA. Suas soluções são confiadas por algumas das maiores instituições financeiras e companhias de seguro do mundo.

Descrição

• Develop and execute IT operational strategies and lead day-to-day IT operations across cloud, SaaS, and endpoint environments. • Manage enterprise IT infrastructure, device lifecycle management, and end-user support functions. • Oversee vendor relationships, licensing, procurement, renewals, budgeting, and technology lifecycle planning. • Manage and enhance core enterprise IT platforms to drive standardization, automation, and operational maturity. • Plan, design, and lead enterprise IT tool rollouts, migrations, upgrades, and implementation projects. • Develop project plans, timelines, communication strategies, metrics, scorecards, SLAs, and operational readiness plans. • Coordinate cross-functional stakeholders to ensure successful deployments with minimal business disruption. • Lead, mentor, and develop high-performing IT staff and administrators while managing skill gaps, career development, and succession planning. • Implement IT best practices aligned with ITIL, security, compliance, and modern enterprise operations standards. • Partner with Security teams to support endpoint security, access governance, compliance initiatives, and audit readiness. • Manage enterprise GenAI tools, integrations, governance, and access controls across the organization. • Evaluate, implement, and operationalize AI-powered productivity and workflow automation platforms such as ChatGPT Enterprise, Microsoft Copilot, Gemini, and other emerging technologies. • Partner with Security and Legal teams to establish governance, acceptable use policies, data handling controls, and compliance requirements for AI tools. • Identify and implement AI-driven automation opportunities that improve IT operations, employee productivity, onboarding, reporting, and service delivery. • Develop scalable workflows, integrations, and automations using APIs, scripting, and orchestration platforms.

🎯 Requisitos

• 5+ years of experience managing IT teams and enterprise IT operations in a fast-paced environment. • Strong hands-on expertise with enterprise IT platforms including JAMF, Okta, Active Directory, Google Workspace, MDM solutions, and ticketing platforms. • Minimum 1 year of programming or scripting experience required using Python, PowerShell, Bash, JavaScript, or similar languages. • Verifiable track record building automations, integrations, workflows, or API-based solutions while managing enterprise SaaS platforms, identity systems, and device management at scale. • Comprehensive experience working within cloud-first or hybrid environments, backed by advanced analytical, organizational, and project management skills.

🏖️ Benefícios

• Competitive compensation package, including RSUs (Restricted Stock Units) for all employees, so everyone shares in our long-term success. • Remote-first environment - giving you flexibility and autonomy in how you structure your day. • While we work flexibly, we prioritize meaningful in-person moments through regular team on-sites, company-wide events, and intentional gatherings that foster connection, collaboration, and shared success. • Unlimited Paid Time Off (PTO) • Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan! • Best-in-class Health Savings Account (HSA) employer contribution • Low-cost vision and dental plans for you and your family, providing comprehensive coverage and peace of mind. • Paid Parental Leave - Including birth, adoptive & foster parents • One year of diaper delivery for your newest addition to the family! It’s our way of welcoming new Pindroplets to the family! • Recurring monthly phone and internet allowance to help cover essential connectivity costs and support flexible work. • Enhanced fertility and GLP-1 benefits to support family-building journeys and personalized health needs. • Annual Learning & Development stipend to support your professional growth, skill-building, certifications, and continued education.