Manager, Professional Services

🕒 Ontem

🏄 California – Remoto

🏄 California – Remote

💵 $140.000 - $155.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

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PointClickCare

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

⚕️ Seguro de Saúde

☁️ SaaS

🏢 Corporativo

💰 Secondary Market em 2022-03

Healthcare Insurance • SaaS • Enterprise

A PointClickCare é uma provedora de software em nuvem focada em aprimorar a colaboração assistencial e a saúde financeira no setor de saúde. A empresa oferece uma plataforma abrangente que conecta equipes de cuidado a dados essenciais, permitindo transições assistenciais contínuas e melhores desfechos para os pacientes. Ao otimizar as operações de instituições de enfermagem especializada, comunidades de moradia sênior e outros provedores de saúde, a PointClickCare ajuda a reduzir ineficiências, gerenciar prescrições de medicamentos, assegurar conformidade e melhorar o desempenho financeiro. A PointClickCare também promove inovação e melhorias de qualidade na saúde por meio de coordenação de cuidado integrada e insights acionáveis entre silos de dados.

Descrição

• Lead the team to ensure successful delivery of all service engagements with a high degree of quality and customer satisfaction • Manage project risk and client escalations, enforcing best practices and driving strong delivery outcomes • Collaborate with Customer Care, Sales, and cross-functional teams to build strong customer and partner relationships • Drive process transformation initiatives, partnering cross-functionally to redesign workflows, tools, and delivery models, with a focus on scalable implementation practices • Champion AI adoption and fluency across the team, embedding AI into delivery workflows to improve productivity, quality, and decision-making • Act as a thought leader in delivery innovation, introducing new approaches and best practices to evolve Professional Services capabilities • Foster a culture of continuous improvement and innovation, encouraging teams to challenge the status quo • Support and develop direct reports through coaching, feedback, and career development planning • Hire, lead, and mentor staff, setting clear expectations and maintaining strong engagement • Align team goals with organizational priorities to drive performance and outcomes • Monitor and audit project health and customer experience to ensure quality, efficiency, and satisfaction • Manage department and individual KPIs, including revenue, portfolio health, and utilization

🎯 Requisitos

• Undergraduate degree or equivalent work experience (preferred) • Demonstrated management experience in an enterprise software environment (preferably SaaS) • Demonstrated ability and experience in customer-facing positions (professional services, consulting, management) • Experience managing a remote team, including recruiting, training, staffing, and performance management • Strong operational management, project management, consulting, and process improvement skills • Proven experience leading or contributing to transformation initiatives, including process redesign and operating model evolution • Strong AI fluency, with experience applying AI tools or capabilities to enhance delivery, decision-making, or operational efficiency • Recognized for innovative leadership, with a track record of introducing new ideas or solutions that improve outcomes • Strong thought leadership skills, with the ability to influence stakeholders and guide teams through change • Experience with change management and ability to navigate evolving priorities • Experience with PointClickCare or similar EHR platforms, preferably within healthcare or LTPAC • Experience supporting the sales of Professional Services, including SOW development and large-scale proposals • Proven ability to manage ambiguity and solve complex problems • Experience in fast-paced environments managing multiple priorities • Strong communication, presentation, and team leadership skills • Demonstrated success delivering enterprise-level projects

🏖️ Benefícios

• bonus • equity • benefits