Manager, Professional Services

🕒 Julho 13

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PointClickCare

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

🏥 Saúde

💼 Consultoria

⚕️ Seguro de Saúde

💰 Secondary Market em 2022-03

Healthcare • Consulting • Healthcare Insurance

A PointClickCare é uma provedora de software em nuvem focada em aprimorar a colaboração assistencial e a saúde financeira no setor de saúde. A empresa oferece uma plataforma abrangente que conecta equipes de cuidado a dados essenciais, permitindo transições assistenciais contínuas e melhores desfechos para os pacientes. Ao otimizar as operações de instituições de enfermagem especializada, comunidades de moradia sênior e outros provedores de saúde, a PointClickCare ajuda a reduzir ineficiências, gerenciar prescrições de medicamentos, assegurar conformidade e melhorar o desempenho financeiro. A PointClickCare também promove inovação e melhorias de qualidade na saúde por meio de coordenação de cuidado integrada e insights acionáveis entre silos de dados.

Descrição

• Lead a team responsible for the effective delivery of software solutions to customers • Ensure high quality, efficient and profitable delivery of Professional Services • Manage a high performing, enthusiastic team of diverse consulting professionals • Oversee a team of Clinical/Pharmacy Software Implementation Consultants supporting multiple service engagements • Innovate and evolve methods and practices to drive operational excellence • Collaborate with internal stakeholders for business growth strategies • Conduct performance evaluations and mentor the team • Partner with the Services Pre-Sales Team to complete statements of work

🎯 Requisitos

• Undergraduate degree or equivalent work experience (preferred) • Demonstrated management experience in an enterprise software environment (preferably SaaS) • Demonstrated ability and experience in customer-facing positions (professional services, consulting, management) • Experience managing a diverse and remote team, including recruiting, training, staffing, and performance management • Knowledge of PointClickCare’s clinical/pharmacy solutions and the LTPAC landscape is an asset • Strong operational management, project management, consulting, and process improvement skills • Experience with change management principles and resilience to adapt with pivots in strategies and goals • Experience in the planning and implementation of PointClickCare and/or EHR equivalent software; strong preference for experience in Healthcare (preferably LTPAC) • Demonstrated expertise supporting the sales of professional services, including developing statements of work, pricing, and large-scale proposal development including but not limited to RFI, RFQ and RFPs • Demonstrated ability to manage ambiguity and apply problem-solving skills to unique situations • Demonstrated experience succeeding in a fast-paced environment and managing multiple projects simultaneously • Excellent presentation skills, customer service, team building skills • Proven track record of successful delivery of enterprise projects

🏖️ Benefícios

• Benefits starting from Day 1! • Retirement Plan Matching • Flexible Paid Time Off • Wellness Support Programs and Resources • Parental & Caregiver Leaves • Fertility & Adoption Support • Continuous Development Support Program • Employee Assistance Program • Allyship and Inclusion Communities • Employee Recognition … and more!