Senior Customer Engagement Marketing Manager

🕒 Julho 30

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $130.000 - $144.000 / ano

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

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PointClickCare

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

🏥 Saúde

💼 Consultoria

⚕️ Seguro de Saúde

💰 Secondary Market em 2022-03

Healthcare • Consulting • Healthcare Insurance

A PointClickCare é uma provedora de software em nuvem focada em aprimorar a colaboração assistencial e a saúde financeira no setor de saúde. A empresa oferece uma plataforma abrangente que conecta equipes de cuidado a dados essenciais, permitindo transições assistenciais contínuas e melhores desfechos para os pacientes. Ao otimizar as operações de instituições de enfermagem especializada, comunidades de moradia sênior e outros provedores de saúde, a PointClickCare ajuda a reduzir ineficiências, gerenciar prescrições de medicamentos, assegurar conformidade e melhorar o desempenho financeiro. A PointClickCare também promove inovação e melhorias de qualidade na saúde por meio de coordenação de cuidado integrada e insights acionáveis entre silos de dados.

Descrição

• Develop strategic planning and execute programs to support customer engagement initiatives. • Collaborate with Web Developer(s) to be accountable for the software and other technical aspects of the platform(s). • Build relationships, align with and influence stakeholders. • Working closely and aligning with other teams such as Brand and Demand to drive engagement strategy. • Provide regular direction, working alongside Enablement, for campaign activation pull through. • Drive active community participation among eligible customers and influencers. • Innovate and implement ideas to grow all market segments online communities' userbase of customer champions and influencers. • Gather, interpret, analyze program data and provide insights/making recommendations/finding solutions to ensure program outcomes show value and reduce churn. • Contribute to measurement and reporting using applicable technology, tools and processes to ensure delivering measurable business results.

🎯 Requisitos

• 6 + years of relevant B2B marketing experience in SaaS/Healthcare, a strong marketing manager who has proven success in Online Community administration, user group management/ moderator experience with proven customer-centric focus. • Strong strategic problem solver with the ability to bring thought leadership and guidance for cross-functional teams • Ability to prioritize while maintaining urgency, thoughtfulness, and keeping an eye on the KPIs and success metrics for customers and our business • This role requires strategic thinking skills, relationship-building abilities, flexibility, exceptional communication (written and verbal), and a highly collaborative spirit

🏖️ Benefícios

• Benefits starting from Day 1! • Retirement Plan Matching • Flexible Paid Time Off • Wellness Support Programs and Resources • Parental & Caregiver Leaves • Fertility & Adoption Support • Continuous Development Support Program • Employee Assistance Program • Allyship and Inclusion Communities • Employee Recognition … and more!