Principal Customer Success Manager

🕒 Julho 30

🌐 Estados Unidos, Canadá – Remoto

🇺🇸 Estados Unidos – Remoto (EUA) 🇨🇦 Canadá – Remoto

💵 $117.000 - $141.000 / ano

⏰ Tempo Integral

🔴 Especialista

🏆 Sucesso do Cliente

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Postscript

SiteLinkedInTodas as Vagas

201 - 500 funcionários

📣 Marketing

🤝 B2B

🏢 Corporativo

Marketing • B2B • Enterprise

A Postscript é uma plataforma líder em marketing por SMS, focada em ajudar marcas a expandir seu público, criar mensagens personalizadas e impulsionar a receita por meio da comunicação via SMS. Com recursos poderosos de IA para otimização de mensagens e insights de marca, a Postscript fornece ferramentas para criar, enviar e gerenciar campanhas de SMS de forma eficaz. A plataforma inclui recursos de conformidade para garantir a adesão às leis de SMS, soluções inovadoras como a CashBack para aumentar as margens e orientação especializada por meio do Postscript Plus para otimizar as estratégias de SMS. A Postscript se destaca por sua capacidade de integrar perfeitamente com outras plataformas de atendimento ao cliente e marketing, garantindo uma abordagem abrangente para o engajamento e retenção de clientes.

Descrição

• You'll be the primary CSM for our earliest merchants on this new product line — the ones helping us learn what good looks like. That means managing relationships, driving adoption, navigating ambiguity, and feeding what you learn directly into the frameworks others will eventually follow. • You'll define what a successful customer journey looks like for this offering — from implementation through expansion — and turn that into repeatable, documented motions. • You'll partner with the enablement team to help build materials, training resources, and internal documentation that upskill the CS org based on your proposed strategy. • You'll be the connective tissue between the front lines and Product. That means clearly articulating adoption friction, the merchant impact of product gaps, and the downstream effect on retention — with enough specificity to actually influence roadmap prioritization. • You're comfortable with data and own internal reporting on your book of business. You also leverage data-driven insights directly with customers to help them optimize and expand their use case.

🎯 Requisitos

• You've been a strong, customer-facing CSM for 7+ years, and you've also built things: playbooks, training materials, onboarding programs, etc. • You have a strong point of view on what good customer strategy looks like for ecommerce brands — multi-channel marketing experience (SMS, email, or beyond) is a MUST • You bring a project management mindset; you can hold a complex workstream together while still being present for customers • You've worked in or alongside alpha/beta programs and helped them scale • You communicate clearly (written, verbal) across multiple levels and teams • You don't need a fully defined path to do great work — you're energized by building in ambiguous environments.

🏖️ Benefícios

• Salary range of USD $117,000-$141,000 base plus variable compensation & significant equity (we do not have geo based salaries) • High growth startup - plenty of room for you to directly impact the company and grow your career! • Work from home (or wherever) • Fun - We’re passionate and enjoy what we do • Competitive compensation and opportunity for equity • Flexible paid time off • Health, dental, vision insurance