Director, Customer Success

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🕒 Julho 29

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SDKIntel

SiteLinkedInTodas as Vagas

2 - 10 funcionários

Fundada em 2021

🔐 Segurança

☁️ SaaS

🤝 B2B

Security • SaaS • B2B

SDKIntel é uma equipe pequena e focada que fornece inteligência profunda de SDKs móveis para aplicativos iOS e Android, concentrando-se em verticais como fintech e bancos da UE. Eles decifram e analisam binários de aplicativos (incluindo binários iOS protegidos contra adulteração) para mapear SDKs de terceiros dentro dos apps, produzindo detecções com grau de confiança e relatórios estruturados de inteligência (JSON, XLSX, PDF) e fluxos de dados. Seus clientes incluem fornecedores de SDK, equipes de segurança e conformidade, e equipes de M&A/investimento; as ofertas incluem relatórios verticais sob medida, rastreamento de movimentação, listas de alvos para troca, mapas de alcance de concorrentes e apresentações detalhadas de analistas. Sua metodologia enfatiza a análise em nível de binário, critérios de confiança rigorosos e relatórios com foco em verticais entregues em prazo definido.

Descrição

• Serve as the executive strategic advisor for assigned enterprise client relationships • Build trusted partnerships with senior client stakeholders and decision-makers • Lead strategic account planning focused on customer outcomes, growth, retention, and long-term value creation • Develop executive-level relationships that position Liveops as a strategic CX transformation partner • Drive Executive Business Reviews focused on measurable business outcomes, innovation opportunities, operational performance, and future-state roadmap planning • Partner with clients to identify opportunities for CX modernization, workflow optimization, AI enablement, automation, and operational transformation • Help customers navigate evolving customer experience strategies through the integration of technology, AI, human expertise, and global delivery models • Drive adoption and expansion of strategic Liveops capabilities, including AI-enabled and platform-led solutions • Identify opportunities for account expansion, new solution adoption, and long-term strategic growth • Coordinate internal teams to ensure alignment between customer expectations, operational execution, and business outcomes

🎯 Requisitos

• Bachelor’s Degree or equivalent work experience required • 10+ years of experience in Customer Success, Strategic Account Management, Consulting, CX Strategy, BPO, Contact Center, or Enterprise Client Services environments • 6+ years managing executive-level enterprise client relationships • Proven success growing and retaining complex strategic accounts • Strong executive presence with exceptional communication, presentation, and relationship management skills • Experience leading consultative business discussions and influencing senior stakeholders • Strong understanding of customer experience operations, outsourcing, AI enablement, automation, and/or digital transformation strategies • Demonstrated ability to identify growth opportunities and align solutions to customer business objectives • Highly collaborative with the ability to influence across cross-functional organizations • Strong business acumen, analytical thinking, and strategic problem-solving capabilities • Ability to travel up to 25%

🏖️ Benefícios

• Health insurance • Paid time off • Flexible working arrangements • Professional development opportunities