Director, Customer Success

🕒 Julho 29

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Empower Pharmacy

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2009

💊 Farmacêutico

🏥 Saúde

🏭 Manufatura

💰 Debt financing em 2023-10

Pharmaceuticals • Healthcare • Manufacturing

A Empower Pharmacy é uma farmácia de manipulação e fabricante farmacêutico com sede nos EUA, focada na produção de medicamentos individualizados (manipulados) em larga escala. Fundada para expandir o acesso a terapias personalizadas de alta qualidade a preços acessíveis, a Empower opera tanto instalações de terceirização 503A quanto instalações 503B registradas na FDA, incluindo grandes sites de fabricação estéril construídos de acordo com as Boas Práticas de Fabricação atuais e aproveitando a automação para escalabilidade. A empresa destaca licenciamento a nível nacional, dispensação em grande volume (relatos de preenchimento de milhares de prescrições manipuladas personalizadas diariamente) e uma missão centrada na qualidade, segurança, serviço e inovação no cuidado farmacêutico.

Descrição

• Provide strategic leadership for Empower’s customer success function • Drive retention, customer health, operational scalability, and enterprise-level service excellence across expanding 503A and 503B operations • Define and execute customer success strategies • Lead customer lifecycle management • Own executive escalation and retention governance • Partner cross-functionally to improve customer outcomes, service quality, and long-term business performance • Strengthen proactive engagement with AI-enabled analytics • Identify risk and growth opportunities • Enable data-driven decision-making

🎯 Requisitos

• Bachelor’s degree in Business Administration, Operations, Healthcare Management, Communications, or a related discipline required; advanced degree preferred. • Minimum of eight years of progressive experience in customer success, account management, customer experience, operations, or service leadership within healthcare, technology, pharmaceutical, life sciences, or similarly regulated environments preferred. • Minimum of four years of people leadership experience, including experience leading customer success teams, managers, retention initiatives, escalation management, or customer lifecycle operations, strongly preferred. • Experience designing customer success operating models, customer health frameworks, executive business review processes, service quality metrics, and scalable engagement strategies preferred. • Experience utilizing CRM systems, AI-enabled customer analytics platforms, workflow automation technologies, forecasting tools, and executive reporting dashboards preferred. • Demonstrated ability to influence senior leaders, lead cross-functional initiatives, solve complex customer and operational challenges, and adapt rapidly within hyper-growth operational environments.

🏖️ Benefícios

• Medical coverage • Dental coverage • Vision coverage • Paid time off • 401(k) matching • Wellness perks • IV therapy • Compounded medications