RVP, Customer Success

🕒 Julho 28

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Candex

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2011

💳 Fintech

🤝 B2B

☁️ SaaS

Fintech • B2B • SaaS

A Candex é uma plataforma de fornecedor-mestre habilitada por fintech que permite que as empresas envolvam, rastreiem e paguem por qualquer bem ou serviço sem o processo tradicional de integração de fornecedores. Atuando como intermediário, os compradores transacionam com a Candex como fornecedor-mestre enquanto os vendedores emitem faturas para a Candex, permitindo negociações em conformidade, pagamentos mais rápidos e controle e visibilidade consolidados em gastos não estratégicos ou pequenos. A plataforma é oferecida como um serviço de software operando em mais de 50 países e está posicionada para otimizar os fluxos de trabalho de Procure-to-Pay (P2P) e reduzir a carga de habilitação de fornecedores para grandes compradores (clientes citados incluem Dell, PMI, Sanofi e Colgate).

Descrição

• Global relationship owner for Fortune 500 and FTSE 250 companies • Own executive relationships: map stakeholders, run C-suite meetings, deliver business reviews, and drive adoption from pilot to BAU plans • Identify key client contacts to build a network, connect with SMEs, users and drive adoption • Oversee and address any client or supplier support or technical issues • Perform data analytics and watch KPIs to drive Candex usage and revenue growth • Understand, influence and monitor key client KPIs, surface trends, and provide clear projections to clients and internal teams • Be the trusted advisor to clients to shape their procurement / PTP spend management strategy and priorities • Understand Candex products extremely well • Identify product enhancements, improvements or expansions in order to meet the needs of Candex customers and create value for the organization and our clients • Support Sales on expansion opportunities and strategic deal closures • Build repeatable processes and infrastructure to scale the CS function

🎯 Requisitos

• Procurement domain expertise: hands-on experience in either procurement / PTP systems sales, implementation or procurement operations or transformation; familiarity with Ariba, or Coupa, and ERPs such as SAP, Oracle, including AP/payment flows and KPIs. • Experience working with Fortune 500 clients, preferably in an influencing / change / transformation oriented role • Executive Presence: trusted to run C-suite-level meetings; sets meeting objectives, prepares agendas, engages internal stakeholders and influences outcomes. • Demonstrable competency in: • Challenger Process: skillful, relaxed questioning; weaves data into teaching moments; surfaces client-led opportunities and creates constructive tension. • Influencing & Tenacity: reliably moves clients to decisive action, anticipates stall points, derisks choices, and converts resistance into advocacy. • Client Relationship & Client Success Strategy: sets measurable success criteria, builds structured plans with owners and milestones, aligns internal resources and forecasts revenue impact. • Product Mastery & Questions Answering: can respond professionally to customer questions, read reports, explain delivery and transaction models, and apply release knowledge. • Communication skills: concise, audience-tailored, evidence-based writing and speaking; handles unknowns calmly and provides clear next steps. • Internal Likability & Collaboration: builds rapport, gives constructive feedback, delegates, coaches peers and contributes beyond own remit. • Strong influencing, negotiation and stakeholder mapping skills; Highly organized, self-motivated and an excellent oral/written communicator. • Technical aptitude to learn software quickly and interpret product data.

🏖️ Benefícios

• Competitive Compensation – Earn a salary and benefits that reflect your skills and impact. • Parental Leave – Take meaningful time to bond with your growing family. • Flexible Work Environment – Balance life and work with adaptable schedules. • Global Team + Mindset – Join a diverse, international team that thinks beyond borders. • Tech Setup – Get the gear and support you need to work comfortably. • Professional Development – Grow your skills with training and learning sessions. • Internal Mobility – Explore new global roles and career paths without leaving the company. • Team Outings – Connect and celebrate with colleagues through regular social events.