Enterprise Customer Success Manager

🕒 Julho 28

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Lumos

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2020

🔒 Cibersegurança

☁️ SaaS

🤖 Inteligência Artificial

Cybersecurity • SaaS • Artificial Intelligence

A Lumos é uma plataforma autônoma de identidade que utiliza IA agente para gerenciar o acesso de humanos, identidades não-humanas (NHIs) e agentes de IA em ambientes empresariais. A plataforma (com marca centrada em um núcleo de IA chamado Albus) automatiza tarefas de governança de identidade—revisões de acesso, acesso just-in-time, gestão de ciclo de vida de entrada/movimentação/saída, mineração de funções e descoberta/remediação de NHI—através de agentes de IA sempre ativos e um mercado de agentes pré-construídos. A Lumos se integra a centenas de sistemas, se posiciona como uma solução SaaS para equipes empresariais de identidade/segurança e enfatiza a detecção contínua, remediação, geração de evidências de auditoria e redução do trabalho manual de TI e privilégios permanentes.

Descrição

• Partner with Account Executives and Solutions Engineers for a seamless handoff from prospect to customer. Ensure kickoff and implementation goals are met, with ROI achieved within the expected timeline. • Build and execute account strategies to drive adoption, expansion, and retention. Define goals, playbooks, and metrics; monitor customer health; and proactively identify risks and opportunities. • Develop multi-threaded, executive-level relationships. Deliver purposeful QBRs/EBRs that connect business goals to Lumos impact and establish long-term success plans. • Surface customer insights to influence product, marketing, and GTM. Partner with Product, Engineering, SE, and Sales to proactively address risks and drive adoption. • Guide customers on Lumos best practices and technology strategy. Ensure usage of key product features to accelerate value realization and growth.

🎯 Requisitos

• 7+ years of experience in Customer Success or a related customer-facing role • 3+ years of experience managing enterprise-level customers, driving adoption, and fostering long-term partnerships • A demonstrated track record of directly owning and exceeding GRR and NRR targets. • Proven ability to build strong relationships and engage with senior stakeholders • Skilled at communicating complex or technical concepts in a clear, accessible way to technical and non-technical audiences • Hands-on experience collaborating with technical teams, such as Security, Engineering, or DevOps • Bonus: Experience in the identity or security space, or a background working in high-growth startup environments

🏖️ Benefícios

• Remote-first culture – Work from anywhere within ±4 hours of Pacific Time. • Medical, dental & vision insurance – 100% of premiums covered for employees, 60% for dependents. HSA and FSA available with employer contribution. International benefits align with local standards. • Mental health support – Access to mental health resources and support. • Monthly wellness stipend – A monthly stipend for gym memberships, fitness apps, and whatever helps you recharge. • Life & disability insurance – Life insurance, short-term disability, and long-term disability coverage available. • Flexible PTO – Flexible time off with a minimum annual requirement, because rest is part of doing your best work. • Parental leave – Up to 16 weeks of paid parental leave for expecting parents. • $1,000 annual learning stipend – An annual budget for courses, books, conferences, and certifications. • Company & team offsites – Company and team bonding trips throughout the year, fully covered by Lumos. • 401(k) with matching – Employer 401(k) matching to help you save for the future.