Enterprise Environmental Customer Success Manager

🕒 Julho 28

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Encamp

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2017

💼 Consultoria

🏥 Saúde

📦 Logística

Consulting • Healthcare • Logistics

A Encamp é uma empresa que fornece uma plataforma de inteligência para ajudar as organizações a gerenciar e cumprir as regulamentações ambientais em todos os locais regulamentados nos EUA. A plataforma oferece soluções abrangentes de gestão de resíduos e conformidade, incluindo automação de relatórios de Tier II e pagamentos de taxas, conformidade com HMBP, insights regulatórios, gestão de tarefas e muito mais. A Encamp permite que as empresas mantenham a conformidade com os requisitos do EPCRA e RCRA e oferece ferramentas para simplificar os processos de relatórios, coleta de dados e gestão de taxas. A plataforma integra várias tarefas de conformidade e fornece recursos educacionais para melhorar a compreensão e a eficiência. Ela se dedica a fornecer serviços e segurança de alta qualidade aos seus clientes, garantindo uma experiência perfeita na gestão da conformidade ambiental.

Descrição

• Manage a portfolio of 5-10 Enterprise customers, each representing over $100K in annual recurring revenue, with varying levels of complexity, regulatory scope, and reporting obligations • Own the customer relationship and strategic outcomes while leading cross-functional collaboration across TPMs, AEs, and Engineering to drive accountability across workstreams and proactively resolve issues before they require escalation to senior leadership • Understand Enterprise customer goals and outcomes, staying ahead of risk and proactively driving success rather than waiting to be asked • Follow the Enterprise playbook for customer processes and expectations to deliver a best in class customer experience, including engagement cadences that range from weekly to monthly depending on customer need • Lead structured Relationship Business Reviews (RBRs) that drive strategic conversations and demonstrate customer value • Own and meet Encamp's Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) targets across your book of business • Partner with AEs to identify expansion opportunities and flag churn risk early • Leverage EHS industry and Encamp product expertise to become a trusted, consultative advisor to customers and their users • Leverage internal tools including Gong, Slack, Front, and AI-powered resources to manage customer relationships, track historical context, and stay ahead of account activity • Be the voice of the customer to provide visibility and escalations to Program Manager and other internal stakeholders • Identify opportunities for improvement proactively and work with Customer Success Leadership to implement • Fulfill regulatory reporting obligations on behalf of customer

🎯 Requisitos

• 3+ years experience in consulting or working on enterprise-level environmental programs • 2+ years experience working with RCRA regulations • Ability to use account health data and platform signals to proactively prioritize and manage a book of business • Demonstrated ability to meet SLA expectations for responsiveness across email and chat in a customer-facing role • Comfort leveraging AI tools and a modern tech stack to manage a complex book of business efficiently • Experience using technology to improve efficiency in work or in personal life • SLA responsiveness expectations are defined and should be maintained • Meet Encamp’s GRR/NRR targets • Strong project management skills to stay organized and meet deadlines • Strong verbal and written communication skills • Process-oriented thinker who embraces ambiguity and works well under pressure

🏖️ Benefícios

• Competitive salary and benefits, including medical, dental, vision, 401k match, and responsible Paid Time Off • A flexible, remote-first culture with an allowance to support your remote work setup • A high-end laptop • Share in our success - you'll have a significant personal impact on the team and the ability to earn equity • Parental leave - we know how important it is to spend time with your new family! • Sustainable 1:1s, focused on not only your growth as an employee, but in your career • Get together at in-person Encamp Summits to share our wins and build community • Work with a brilliant team of people that share your values and passion