Customer Success Manager

🕒 Julho 27

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Medisolv, Inc.

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 1999

🏥 Saúde

☁️ SaaS

🤝 B2B

💰 Private equity em 2023-06

Healthcare • SaaS • B2B

A Medisolv é uma empresa de análise e medição de qualidade em saúde que oferece uma plataforma de software e serviços desenvolvidos especialmente para ajudar hospitais e sistemas de saúde a atender aos requisitos de relatórios regulatórios e melhorar o desempenho clínico. Suas ofertas incluem pacotes de relatórios focados em conformidade para CMS e a Comissão Conjunta (eCQMs hospitalares, medidas abstratas/híbridas/PRO-PM), relatórios de MIPS e MVP em nível de clínico, relatórios de ACO/APP, e análises de desempenho através do produto QualityIQ. A Medisolv também oferece serviços de consultoria/assinatura de melhoria de qualidade avançada (AQI), ferramentas de benchmarking (por exemplo, analisador de classificação por estrelas de hospital) e um centro de recursos para clientes/comunidade para apoiar a melhoria contínua da qualidade.

Descrição

• Build and maintain strong relationships with stakeholders at all organizational levels, from Executives to Quality Managers, ensuring full utilization of Medisolv’s solutions. • Leverage commercial expertise to identify and pursue opportunities for partnership expansion through renewals, cross-selling, and upselling, always aligning efforts with each organization’s objectives. • Safeguard data accuracy and integrity within Medisolv applications, enabling clients to enhance care quality and meet federal regulatory requirements. • Combine expertise with proactive relationship management to help healthcare organizations achieve compliance and improve patient outcomes using Medisolv’s solutions. • Demonstrate a strong understanding of quality measures and communicate effectively about them across all organizational levels. • Troubleshoot issues efficiently, take the initiative, ensure excellent service, think creatively, and thrive in a dynamic environment where every day brings new challenges. • Collaborate with internal teams to address data accuracy and integrity, using expertise to educate stakeholders and improve service delivery. • Strengthen strategic account engagement by identifying opportunities for cross-selling, upselling, and renewals to drive customer satisfaction and retention. • Monitor account health and represent client interests within Medisolv, providing actionable feedback and working cross-functionally to enhance products and services for long-term client success. • Build and maintain trusted relationships with executive stakeholders by understanding their goals, workflows, and challenges. • Proactively engage clients through structured meetings and business reviews, guiding them through Medisolv’s solutions and ensuring they are informed about relevant quality measures.

🎯 Requisitos

• Action-oriented team player who finishes what they start. • Collaborative and empathetic, eager to build relationships across teams. • Flexible and adaptable in a fast-changing environment. • Growth mindset with resilience and curiosity. • Demonstrated knowledge of quality data and measurement standards is required.

🏖️ Benefícios

• Customer Success Obsession • All-Star Team Collaboration • Continuous Improvement through Curiosity & Data-Driven Learning • Courage with Kindness • Execution Focus: We Do Business, Not Just Talk Business