Client Success Specialist

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🕒 Julho 28

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Sarnova

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2008

🏥 Saúde

🤝 B2B

☁️ SaaS

💰 $500.000 Venture Round - Sarnova em 2009-12

Healthcare • B2B • SaaS

A Sarnova é uma empresa de distribuição e serviços focada em saúde, cujo grupo de negócios (incluindo Bound Tree Medical, Tri-anim Health Services, Cardio Partners e Digitech) fornece produtos, equipamentos, serviços e tecnologia para todo o continuum de serviços médicos de emergência (EMS) e cuidados agudos. Há quase 50 anos, o grupo distribui mais de 100 mil produtos de saúde e segurança para prestadores de EMS, hospitais, escolas, empresas e agências governamentais, além de fornecer soluções para cuidados respiratórios/anestesia/atenção crítica, vendas e gestão de programas de DEA, treinamento de RCP e uma plataforma de faturamento e inteligência de negócios em nuvem para EMS. A Sarnova é uma empresa do portfólio de Patricia Industries/Investor AB.

Descrição

• Serve as the primary Point of Contact (POC) for client interactions within the Select Client Segment • Assist with resolving client issues and escalate to appropriate Digitech staff or BPO partners as needed • Receive and enter client interactions into the Jira Service Desk ticketing system • Manage all client inquiries received primarily through the Jira Service Desk • Resolve and track client requests using the Jira Service Desk • Collaborate with internal team members and assigned BPOs to address and resolve tickets • Work with clients to develop processes that enhance their business model and increase revenue (e.g., charge structure reviews, trip imports) • Monitor contract terms and renewal dates • Understand Digitech’s roles and responsibilities for obtaining key information related to client inquiries • Capture and store important documents in the client Customer Record within the NetSuite platform • Monitor OEMS license dates, renewals, and regional industry factors affecting clients • Adhere to HIPAA and compliance requirements • Prioritize work effectively and operate independently • Maintain cooperative and productive relationships with assigned clients • Adhere to all Digitech HIPAA privacy policies and procedures; this includes always maintaining the confidentiality and security of sensitive patient information • Ensures consistent adherence to company attendance policies • Additional job duties as assigned

🎯 Requisitos

• Education: High School Diploma or Equivalent required • Must be able to interact well with all levels of a client’s organizational structure, including administrative, leadership, and operational personnel • Should be comfortable learning and utilizing Jira Service Desk features, particularly those relevant to the Select Client Segment Team • Must be proficient in the use of Microsoft Office 365 • Customer service experience strongly preferred • Strong oral and written communication skills • Intermediate computer skills, including working knowledge of Microsoft Word, Excel, and Outlook • Customer-oriented attitude with strong interpersonal skills • Strong organizational skills • Ability to work in a fast-paced environment • Strong problem-solving skills • Understanding of HIPAA • Ability to work independently to manage all types of client interactions via Jira, email, and verbal communication • Ability to manage a high volume of client interactions and systematically follow up on inquiries by keeping the ticketing system updated and current • Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment

🏖️ Benefícios

• 401(k) Plan