Customer Success Manager, Docs

🕒 Julho 28

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Superhuman

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

☁️ SaaS

⚡ Produtividade

🤖 Inteligência Artificial

SaaS • Productivity • Artificial Intelligence

A Superhuman é uma empresa de software de produtividade que oferece um conjunto de ferramentas — Mail, Docs, Go (um assistente de IA), Calendars e Bancos de Dados — projetadas para tornar o e-mail e o trabalho entre aplicativos mais rápidos e eficientes. Seu principal produto, o Superhuman Mail, promove gerenciamento de caixa de entrada mais rápido, acompanhamento oportuno e economiza tempo dos usuários; a plataforma integra recursos de IA (incluindo assistência de escrita via Grammarly e agentes de IA como o Go) e se conecta a muitos aplicativos de terceiros (Gmail, Drive, Jira, Claude, ChatGPT, Cursor). A Superhuman tem como alvo equipes e empresas com documentos colaborativos, gerenciamento de conhecimento, fluxos de trabalho e IA proativa que agenda reuniões e auxilia entre aplicativos. A empresa se direciona a equipes (marketing, TI, educação, empresas) e enfatiza a colaboração nativa em IA, integrações e aumentos de produtividade.

Descrição

• Collaborate with senior decision-makers to demonstrate the value of their decision to use Superhuman Docs. • Own the responsibility for driving adoption and ensuring high retention across a growing portfolio of emerging Superhuman Docs accounts. • Establish yourself as a trusted advisor, helping clients develop a clear, actionable plan to achieve their business objectives. • Lead regular account reviews, providing valuable insights and metrics to ensure customers understand the maximum benefit from Superhuman Docs. • Build and manage feedback loops to capture insights that will influence the development of Superhuman Docs' product roadmap. • Develop and execute change management strategies to drive end user adoption, including Train-the-Trainer programs, Center of Excellence development, and organizational enablement for your book of business.

🎯 Requisitos

• 5+ years of experience as a Customer Success Manager in the hyper-growth SaaS/tech industry. • Consider yourself more on the 'technical' side of Customer Success — you're the one your peers would ask to build complex models, test a new AI/Productivity software, and are comfortable with Excel/Sheets (or another) formula language. • Builds strong relationships with people, understands their needs and goals, identifies creative solutions, and manages action items through to completion. • Searches for reasons and causes. • Can synthesize quantitative and qualitative data, make data-driven decisions, and use (sometimes incomplete) data to identify gaps and opportunities. • Has a proven track record of delivering high customer satisfaction and retention. • Actively advocates for customers, working cross-functionally with PMs, engineers, marketers, and others to delight customers and help them meet their business goals while empathizing with other teams’ processes and priorities. • Relentlessly sets aggressive short- and long-term goals and possesses a strong internal drive to achieve them. • Identifies ways to create new leads and other sales opportunities within existing accounts. Has experience working with various stakeholders, from senior executives of large companies to end users. • Actively contributes to voice-of-customer initiatives, provides customer feedback to other teams, aids in prioritization, and follows through to resolution. • Uses systems (e.g., CRM) to track all customer-related activities and deliverables, pipeline management, and revenue projection. • Works to realize business value and expand customer relationships through deep knowledge of customer needs rather than a feature list. • Has demonstrated the ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments.

🏖️ Benefícios

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits) • Disability and life insurance options • 401(k) and RRSP matching • Paid parental leave • 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time • Generous stipends (including those for caregiving, pet care, wellness, your home office, and more) • Annual professional development budget and opportunities