Executive Director, Customer Success – North Hemisphere

🕒 Julho 28

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Vontier

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

🚘 Automotivo

⚡ Energia

🔧 Hardware

Automotive • Energy • Hardware

A Vontier é uma empresa de tecnologia de mobilidade que fornece soluções para lojas de conveniência, operadores de frotas e oficinas de reparação automotiva com um amplo portfólio de soluções de abastecimento e reparo. Seus negócios incluem equipamentos de abastecimento de combustível legado e de nova geração (Gilbarco Veeder-Root), carregamento e gerenciamento de energia para veículos elétricos (Driivz), sistemas de abastecimento de combustíveis alternativos (ANGI), tecnologia para lavagem de carros (DRB), automação de pontos de venda, pagamentos e sites (Invenco), e ferramentas automotivas profissionais e diagnósticos (Matco Tools). A Vontier oferece hardware conectado e software, plataformas de abastecimento de energia múltipla (combustíveis tradicionais, EV, GNC, RNG, hidrogênio), dados e análises, e serviços para apoiar as necessidades de descarbonização e operacionais dos clientes.

Descrição

• Responsible for developing and implementing a comprehensive regional Customer Success vision and strategy aligned with Teletrac Navman’s goals. • Foster a customer-centric culture that values feedback, continuous improvement, and innovation. • Support building the Customer Success team, developing it for scalability and sustained growth, with all the people, processes, and strategies optimized in a customer-first manner. • Create an optimized & data-led model of the customer journey, make sure all internal stakeholders are aligned. • Work with operational specialists to ensure customer data is correct and that everyone uses the same data sets. • Implement processes to capture customer feedback, including surveys, reviews, and direct interactions, with a strong focus on solutions. • Increase product adoption, customer loyalty and retention, and customer satisfaction while actively setting and contributing to churn reduction tactics. • Collaborate with sales and marketing to create and optimize the upsell and cross-sell strategies. • Establishing metrics to measure the effectiveness of customer engagement initiatives in the market. • Preparing regular reports on customer engagement performance, customer growth metrics, highlighting successes and areas for improvement.

🎯 Requisitos

• Proven experience (typically 7+ years) in customer engagement, customer success, enterprise sales or related roles. • Strong understanding of customer experience management and customer relationship-building strategies. • Proven track record in customer success, including building the processes and systems to be successful. • Strong knowledge of customer success tools and methodologies. • Advanced business experience and ability to create strategies, guidelines, and objectives, and implement them while driving business growth and creating data-driven reports. • Analytical mindset with the ability to interpret data and derive actionable insights. • Deep understanding of software businesses, with knowledge of both the subscription and renewal models. • Experience managing a team in Mexico and/or the UK a strong plus. • Excellent communication - both verbal and written, including the ability to hold C-level customer conversations that drive business for both parties and move the relationship forward. • Business development knowledge and experience growing a business a plus.

🏖️ Benefícios

• premium suite of health and wellness programs for you and your family • medical, dental, vision, disability and life insurance • support for family planning from Maven Clinic • 'to managing diabetes like Livongo • coverage for women's health • support for adult and elder care • paid parental leave • generous 401(k) plan with matching company contributions • paid time off up to 120 hours • 13 paid holidays (including 3 floating holidays) per year • paid sick leave