Strategic Client Success Manager

🕒 Julho 28

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Neighborly Software

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2015

🏛️ Governo

☁️ SaaS

🤝 B2B

💰 Private Equity Round - Neighborly Software em 2024-10

Government • SaaS • B2B

A Neighborly Software é uma empresa de GovTech que oferece uma plataforma SaaS completa para gerenciar programas financiados por governos, cobrindo subsídios, empréstimos, construção, relatórios de ativos, análises e administração de programas. A plataforma conecta administradores, participantes, empreiteiros e proprietários de imóveis para otimizar o cadastro, administração e relatório para organizações locais, estaduais e sem fins lucrativos, com produtos específicos para Habitação e Desenvolvimento Comunitário, Vouchers de Escolha de Moradia (HCV), Recuperação e Mitigação de Desastres e Reembolsos de Energia Domiciliar. A Neighborly destaca-se pela integração com sistemas governamentais (por exemplo, IDIS) e visa clientes do setor público para simplificar a entrega e relatório de programas.

Descrição

• Establish and maintain productive relationships with key stakeholders in assigned accounts, serving as their go-to expert on maximizing our solutions. • Operate as the primary point of contact for strategic clients, providing insights and recommendations on best practices. • Proactively nurture client relationships, ensuring engagement, retention, and expansion opportunities. • Provide guidance on the latest HUD industry standards and best practices, educating clients on software features that enhance efficiency. • Evaluate clients’ current workflows and tailor our solutions to meet their unique needs, ensuring seamless adoption and impactful outcomes. • Act as a bridge between clients and internal teams, coordinating resources to address their evolving requirements. • Develop performance objectives and milestones, ensuring long-term success for each account. • Identify challenges and opportunities, offering innovative solutions to drive client success.

🎯 Requisitos

• 8+ years of experience in client success, implementation, or a consultative role within a SaaS company • 5+ years of experience supporting HUD programs or Federal Programs like CDBG, ESG, HOME, and HOPWA and/or experience working directly with housing, economic, and community development organizations or Housing Authorities. • Excellent communication & presentation skills to effectively engage stakeholders at all levels. • Deep commitment to our mission of improving communities through technology. • Ability to become a subject matter expert (SME) on Housing and Urban Development (HUD) programs. • Strong commitment to quality, compliance, and accountability.

🏖️ Benefícios

• Comprehensive Benefits – Medical, Dental, Vision plan options and Company-Paid Short-Term Disability and Life Insurance • 401K Contributions – Generous employer match with immediate vesting • Generous Time Off – 5 weeks of PTO, 9 paid holidays, and 3 days of volunteer time off each year