Customer Success Manager

🕒 Julho 28

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Constructor

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2015

☁️ SaaS

🤖 Inteligência Artificial

🛍️ Comércio Eletrônico

💰 $25.000.000 Series B - Constructor em 2024-06

SaaS • Artificial Intelligence • eCommerce

A Constructor é uma plataforma nativa de IA e focada em API que fornece soluções de busca e descoberta de produtos otimizadas para o e-commerce. A empresa oferece um motor de raciocínio comercial e um conjunto de recursos — busca, sugestão automática, recomendações personalizadas, agentes de compras de IA, enriquecimento de atributos, mídia de varejo e descoberta multicanal — para ajudar varejistas e empresas a oferecer experiências de descoberta personalizadas em pontos de contato dentro e fora do site. A Constructor se posiciona como especialista em descoberta de produtos para o varejo B2C e B2B, integrando-se a pilhas tecnológicas existentes e enfatizando a IA transparente e explicável para merchandising e otimização de conversão.

Descrição

• Repaying our customers’ trust through ensuring they get live with our product and are thrilled with the results • Understand the needs and roles within the enterprise organizations we work with and help to manage prioritizations and misalignments. If two people within a customer ask for different things, your team must understand how to prioritize for the success of the organization without hurting feelings • Helping craft and dictate both internal and external narratives for what’s needed to make a customer successful • Effectively asking for and managing engineering time to ensure important work for customers is prioritized and unimportant requests are resolved with minimal to no engineering resources • Fielding and troubleshooting customer support requests • Creating and updating customer documentation and training materials as needed • Always looking for new ways you can make our integration process more robust and make customers feel even more successful

🎯 Requisitos

• A minimum of three years professional experience dealing directly with customers and large organizations in a role within customer success, technical account management, or solutions consulting • Excellent communication and interpersonal skills • Know what an API is and have interacted with them before • Excellent ability to quickly understand the different roles in an organization, focus on the ones most important to a task, and craft clear narrative to get people behind your ideas • Ability to convince and motivate those around you to do what you know is right • Enjoy interacting with customers and solving new problems daily • Ability and desire to learn quickly, think outside the box, and come up with solutions to problems

🏖️ Benefícios

• Empathy • Openness • Curiosity • Continuous improvement