Senior Customer Success Manager

🕒 Junho 18

🌐 Estados Unidos, Canadá – Remoto

🇺🇸 Estados Unidos – Remoto (EUA) 🇨🇦 Canadá – Remoto

💵 $100.000 - $117.000 / ano

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

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Postscript

SiteLinkedInTodas as Vagas

201 - 500 funcionários

📣 Marketing

🤝 B2B

🏢 Corporativo

Marketing • B2B • Enterprise

A Postscript é uma plataforma líder em marketing por SMS, focada em ajudar marcas a expandir seu público, criar mensagens personalizadas e impulsionar a receita por meio da comunicação via SMS. Com recursos poderosos de IA para otimização de mensagens e insights de marca, a Postscript fornece ferramentas para criar, enviar e gerenciar campanhas de SMS de forma eficaz. A plataforma inclui recursos de conformidade para garantir a adesão às leis de SMS, soluções inovadoras como a CashBack para aumentar as margens e orientação especializada por meio do Postscript Plus para otimizar as estratégias de SMS. A Postscript se destaca por sua capacidade de integrar perfeitamente com outras plataformas de atendimento ao cliente e marketing, garantindo uma abordagem abrangente para o engajamento e retenção de clientes.

Descrição

• Cultivate strong, trusted relationships with your assigned portfolio of enterprise customers. • Drive adoption of new and existing Postscript product features, ensuring customers realize value from ongoing product innovation. • Act as a strategic advisor, ensuring customers achieve their goals and realize measurable ROI. • Develop tailored strategies to ensure customer growth and retention, meeting performance targets. • Lead impactful strategy sessions to share best practices, identify opportunities, and implement innovative SMS marketing strategies. • Provide creative and data-driven recommendations to maximize customer engagement and growth. • Partner with the broader account team to identify and execute upsell and renewal opportunities. • Collaborate with Product and Support teams to address technical issues and deliver seamless solutions. • Leverage AI tools and internal systems to streamline workflows, increase efficiency, and enhance the quality and consistency of customer interactions. • Stay ahead of emerging e-commerce and marketing trends, and proactively share insights with customers and the Postscript team. • Maintain expert-level knowledge of Postscript’s product and the broader e-commerce landscape.

🎯 Requisitos

• 4+ years of customer success or account management experience in SaaS, marketing, or e-commerce technology. • 1+ years of sales experience (e.g., Account Management) preferred. • Strong technical aptitude and ability to navigate complex tools or workflows, including working with or quickly adopting AI-powered tools to drive productivity and customer outcomes. • Proven understanding of e-commerce businesses, marketing strategies, and industry trends (e-commerce experience strongly preferred). • Driven by curiosity and passion for empowering customers to succeed, with a knack for tackling challenges and simplifying complex problems. • Excellent problem-solving skills, with high reliability and outstanding follow-through. • Proactive, autonomous, and adaptable. Comfortable working in a fast-paced, early-stage environment with a growth mindset towards emerging technologies. • Outstanding written and verbal communication skills, with a talent for building strong rapport and uncovering insights through thoughtful discovery questions. • Open to feedback and eager to continuously learn and improve.

🏖️ Benefícios

• Salary range of USD $100,000 to $117,000 base plus variable compensation (20%) and equity regardless of location. • High-growth startup environment with opportunities to make a meaningful impact and grow your career. • Fully remote work culture – work from anywhere. • Fun, collaborative team passionate about e-commerce and innovation. • Flexible paid time off to recharge and prioritize your well-being. • Comprehensive health, dental, vision insurance.