Customer Success Manager

🕒 Junho 18

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OpenRouter

SiteLinkedInTodas as Vagas

1 - 10 funcionários

Fundada em 2023

💼 Consultoria

📣 Marketing

🤖 Inteligência Artificial

Consulting • Marketing • Artificial Intelligence

OpenRouter é uma plataforma que fornece uma interface unificada para acessar e utilizar vários modelos de linguagem grandes (LLMs) de diversos fornecedores. Ela oferece integração perfeita com os principais modelos e melhora a experiência do usuário com recursos como disponibilidade confiável de modelos de IA, políticas de dados detalhadas e preços competitivos. Com mais de 2,5 milhões de usuários globais e suporte para mais de 400 modelos, o OpenRouter simplifica o processo de trabalho com LLMs para desenvolvedores e organizações.

Descrição

• Drive adoption, unlock outcomes and value, and lead inference growth. • You will be the bridge between complex technical systems, clear business outcomes and commercial growth. • You need to get into the weeds of what customers are building. Whether it’s an AI agent or a coding tool, you’ll create the plan that helps them use OpenRouter to its full potential. • You are responsible for keeping our customers around and helping them grow. You’ll lead the commercial talks and find ways to expand their usage across different product lines. • One hour you’ll be presenting an ROI analysis to a CTO; the next, you’ll be diving into API documentation to help a lead engineer optimize their model routing. • Define and track "Success Criteria" for every customer. You will turn abstract AI goals into concrete ROI metrics, ensuring OpenRouter is a mission-critical partner and an important part of their AI strategy. • Act as the data focused voice of the customer for our GTM, Product and Engineering teams, distilling learnings and friction points into roadmap priorities.

🎯 Requisitos

• AI-Native DNA: You have previously worked at an AI-first company (LLM labs, AI infrastructure, or high-growth GenAI apps). You understand the nuances of tokens, latency, context windows, and model routing. • Technical Platform Expertise: You come from a background in technical SaaS or API-first platforms. You are comfortable talking to developers and product managers in their own language. • Revenue Focused: You have a proven track record of owning a quota. You are comfortable navigating procurement, legal, and executive stakeholders to get a deal done. • Playbook Builder: You don’t just fix things once. You build the systems and guides that help us scale this to the next thousand customers.

🏖️ Benefícios

• high-autonomy environment • working with companies defining this era of technology