Engagement Manager, Customer Success – Account Growth

Vaga não está no LinkedIn

🕒 Agosto 10

🗽 New York – Remoto

🗽 New York – Remote

💵 $140.000 - $170.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 26%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Predoc

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2022

🏥 Saúde

🤖 Inteligência Artificial

🔌 API

🔥 Investimento no último ano

💰 $30.000.000 Series A - Predoc em 2025-09

Healthcare • Artificial Intelligence • API

A Predoc é uma plataforma de prontuários médicos nativa de IA que coleta, normaliza e limpa registros de pacientes de HIEs e instituições não conectadas, e depois entrega dados completos e utilizáveis dos pacientes nos fluxos de trabalho clínicos e de pesquisa existentes dos clientes. Ela atua como uma camada operacional invisível que complementa — ao invés de substituir — os sistemas existentes, oferecendo uma plataforma e API para integração enquanto enfatiza segurança, conformidade e usabilidade dos dados.

Descrição

• Own the full lifecycle of customer success and account growth • Serve as a primary customer-facing point of contact after the initial sale • Build relationships with executive sponsors, operational leads, and day-to-day users • Partner with Account Executives to scope and execute customer pilots • Define pilot success criteria, align stakeholders, track progress, and convert successful pilots into broader adoption • Lead end-to-end implementation, coordinating workflows, integrations, training, and launch milestones • Understand customer goals, workflows, and pain points • Identify expansion, upsell, cross-sell, renewal, and deeper account penetration opportunities • Drive adoption, satisfaction, and retention across customer accounts • Monitor engagement, identify risks early, and resolve issues cross-functionally • Conduct Quarterly Business Reviews covering performance metrics, ROI, operational impact, and evolving priorities • Support renewals, expansions, vendor reviews, contracting processes, and customer strategy • Build customer relationships that generate testimonials, referrals, case studies, and long-term partnerships • Represent the voice of the customer internally through customer needs, product feedback, workflow gaps, and experience improvements

🎯 Requisitos

• 3–6 years of experience in sales, account management, customer success, engagement management, consulting, or another customer-facing role • Experience managing customer relationships, commercial conversations, or account growth opportunities • Strong project management skills, including managing multiple customer launches, timelines, and stakeholders • Ability to understand business needs, communicate value, and guide customers toward successful outcomes • Experience identifying upsell, cross-sell, renewal, or expansion opportunities • Excellent communication and relationship-building skills with a consultative and customer-first approach • Data-driven mindset and ability to clearly present ROI, performance metrics, and operational outcomes to customers • Comfort with ambiguity and fast-moving environments; proactive, organized, and solutions-oriented • Preferred: experience in healthcare SaaS, health information management, clinical research, care delivery, or healthcare operations • Preferred: experience with vendor review, procurement, contracting, or enterprise buying processes • Preferred: experience as an early team member testing, building, and improving customer playbooks • Preferred but not required: 2–4 years of consulting experience

🏖️ Benefícios

• Foundational member of a high-growth, high-impact team • Work with a differentiated service with real-world traction and clear ROI • Work directly influencing patient access to cutting-edge research and care • Opportunity to shape customer success, account management, and go-to-market motion from the ground up • Meaningful ownership across customer relationships, growth strategy, and company trajectory • Commission

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