Associate Director, Client Success

🕒 Agosto 7

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $107.000 - $136.000 / ano

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

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Esta empresa já patrocinou vistos H1B no passado.

👻 Score fantasma 13%

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World Education Services

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 1974

📚 Educação

🌍 Impacto Social

Education • Social Impact

A World Education Services é uma empresa social apartidária que oferece serviços amplamente aceitos de avaliação de credenciais internacionais para ajudar estudantes, profissionais, imigrantes e refugiados a terem sua educação estrangeira reconhecida nos Estados Unidos e no Canadá. A WES oferece relatórios de avaliação de credenciais (incluindo ECA para imigração canadense), ferramentas digitais como iGPA e AccessWES, trabalhos de pesquisa e políticas, além de programas de impacto social e filantropia voltados para melhorar a inclusão econômica e os caminhos para o mercado de trabalho para recém-chegados.

Descrição

• Own performance across a 7,000+ account portfolio, including retention, expansion, and organic growth • Develop and execute strategies to increase client volume and maximize account value • Manage portfolio performance against retention and expansion targets • Own forecasting and reporting to leadership • Establish segmentation and prioritization strategies for scalable client engagement • Serve as senior relationship owner for strategic and high-value accounts • Lead complex client engagements with executive presence and credibility • Ensure client-facing deliverables and interactions are accurate, current, and executive-ready • Resolve complex client issues and executive-level escalations • Maintain visibility into portfolio performance, retention, volume trends, and growth opportunities • Architect and optimize Salesforce reporting, including margin, profitability, and financial-impact tracking • Leverage data and insights for strategy, decision-making, and risk mitigation • Ensure CRM data integrity and reporting accuracy • Lead, coach, and develop a team of Client Success professionals • Set expectations and provide resources to support optimum team performance • Drive accountability, capability building, and continuous improvement • Partner cross-functionally on renewals, forecasting, and expansion strategies • Translate client insights into recommendations and improvements to processes, products, and client experience

🎯 Requisitos

• Bachelor’s degree in business, public administration, education, or related field required • Master’s degree preferred • 8+ years of experience in client success, account management, or revenue-focused roles, with increasing scope and responsibility • 3+ years of experience leading and developing high-performing teams • Proven track record of owning client retention, expansion, and portfolio growth outcomes, including accountability for revenue or volume-based targets • Demonstrated success managing large-scale, complex client portfolios; 5,000+ accounts preferred and 10,000+ strongly preferred • Experience operating in a quota-driven or revenue-accountable environment, including ownership of forecasting and performance tracking • Strong experience with Salesforce CRM and reporting • Demonstrated experience with data analysis and performance reporting • Proven ability to manage complex, high-profile client relationships, ideally within government, higher education, or regulated environments • Experience working in cross-functional, matrixed organizations • Demonstrated ability to operate at both a strategic and execution level • Strong executive presence • Strong alignment with WES mission and values • Willingness and ability to travel up to 30–50% as needed

🏖️ Benefícios

• Remote work and flexible scheduling • Generous time-off policies • Comprehensive wellness programs • Competitive compensation • Comprehensive benefits • Tangible rewards and recognition • Learning opportunities • Personal and professional development • Career advancement opportunities • Comprehensive training programs • Tuition reimbursement opportunities • Employee-led resource groups • Town halls and collaborative team events • Meaningful volunteer opportunities • Inclusive and accessible work environment • Accommodation support during recruitment

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