Customer Success Account Manager

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🕒 Maio 30

⚔️ Virginia, Washington, +3 estados a mais – Remoto

⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $80.000 - $115.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Gerente de Contas

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Prescryptive Health, Inc.

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2017

⚕️ Seguro de Saúde

☁️ SaaS

🤝 B2B

Healthcare Insurance • SaaS • B2B

A Prescryptive Health, Inc. é uma empresa de tecnologia em saúde que opera a plataforma myPrescryptive para ajudar pacientes, farmácias, empregadores, sistemas de saúde e fabricantes farmacêuticos a gerenciar e otimizar medicamentos prescritos. Sua plataforma SaaS oferece alertas em tempo real para pacientes, gerenciamento digital de prescrições (sem necessidade de aplicativo), integração com EHR e ferramentas de precificação impulsionadas por IA para melhorar a adesão aos medicamentos, transparência, acessibilidade e lucratividade das farmácias. A Prescryptive oferece soluções de benefícios voltadas para empregadores (emPBM), otimização de preços para farmácias e ferramentas voltadas para consumidores para comparar preços e monitorar gastos com medicamentos, com certificações de segurança como HITRUST.

Descrição

• Support the senior Customer Success lead in managing assigned employer accounts. • Serve as the day to day operational contact for clients and brokers, ensuring timely and accurate responses. • Prepare materials for business reviews, renewal discussions, and performance guarantee reporting. • Coordinate internal resources to execute defined account strategies. • Track open items, action plans, and deliverables to ensure commitments are met. • Coordinate implementations, eligibility updates, benefit configuration changes, and plan updates. • Ensure accurate execution of contract requirements, reporting deliverables, and billing support. • Monitor service levels and proactively identify risks or gaps in performance. • Triage client issues, coordinate cross functional resolution, and escalate complex matters appropriately. • Maintain accurate documentation and audit ready records in a HIPAA regulated environment. • Compile and validate pharmacy claims reporting and performance metrics. • Support analysis of utilization trends, cost drivers, and rebate reporting with guidance from senior leaders. • Translate technical and operational data into clear client ready materials. • Partner with Clinical, Operations, Technology, Finance, and Call Center teams to ensure seamless delivery. • Ensure readiness for renewals and plan changes by coordinating timelines and internal dependencies. • Identify operational inefficiencies and recommend process improvements that enhance accuracy and client experience.

🎯 Requisitos

• Bachelor’s degree in business, healthcare, or related field, or equivalent experience. • 3 to 5 years of PBM, pharmacy benefit, or closely related health benefits experience. • Experience supporting employer clients in an account management or implementation capacity. • Working knowledge of PBM operations including claims adjudication, eligibility, billing, reporting, and plan design fundamentals. • Familiarity with rebate structures, specialty medications, and employer pharmacy cost drivers, with ability to escalate complex strategic or clinical questions. • Strong organizational skills with the ability to manage multiple priorities and deadlines. • High attention to detail and commitment to accuracy. • Excellent written and verbal communication skills with ability to translate technical information into clear client updates. • Comfort working in a compliance sensitive, HIPAA regulated environment. • Proficiency in Microsoft Office and CRM or project management systems. • Experience using AI or automation tools to improve reporting accuracy and workflow efficiency.

🏖️ Benefícios

• Flexible time off, including 12 paid holidays • 401k match plus 100% employer paid medical, dental, and vision premiums • Company contribution to Health Savings Account • Stock options