Senior Manager, Global Billing

🕒 Outubro 20

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟠 Sênior

👔 Gerente

👻 Score fantasma 12%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 22 dias.
• Sem salário divulgado.

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Prometric

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

📚 Educação

☁️ SaaS

🤝 B2B

Education • SaaS • B2B

A Prometric é uma líder global em credenciamento e desenvolvimento de habilidades, oferecendo soluções completas de avaliação para organizações, educadores e indivíduos que prestam exames. Com aproximadamente 30 anos de experiência e presença que inclui mais de 8. 000 centros de teste, serviços em mais de 180 países, suporte em mais de 70 idiomas e mais de 25 milhões de horas de exame entregues, a Prometric oferece desenvolvimento de exames, entrega segura em centros e remotamente (ProProctor), ferramentas de avaliação com inteligência artificial (Finetune AI), análises e recursos de preparação. A Prometric atende indústrias como saúde, finanças, tecnologia, governo e educação, focando em programas de avaliação seguros, escaláveis e personalizados, além de credenciamento da força de trabalho.

Descrição

• Lead day-to-day global billing operations, ensuring invoices are generated accurately and delivered within established service-level agreements (SLAs) • Oversee end-to-end billing activities, including customer setup, contract and pricing validation, billing schedules, invoice generation, adjustments, credits, rebills, and billing dispute resolution • Establish standardized global billing policies, procedures, workflows, and controls while accommodating legitimate regional and business-specific requirements • Lead, develop, and mentor billing managers, supervisors, and individual contributors across multiple geographies and time zones • Establish performance expectations, accountability structures, development plans, and succession strategies • Foster collaboration across regional teams and promote consistency in execution, knowledge sharing, and best practices • Evaluate billing processes to identify inefficiencies, control gaps, recurring errors, and opportunities for standardization • Lead continuous improvement initiatives to reduce manual work, improve invoice accuracy, accelerate billing cycles, and minimize rework • Develop and maintain SOPs, process documentation, controls, and escalation protocols • Drive root-cause analysis for billing errors, delayed invoices, disputes, and recurring customer issues • Partner with IT, Finance Systems, and business stakeholders to optimize billing platforms, ERP systems, CRM integrations, and related financial applications • Partner with Accounting, Revenue Recognition, Tax, Legal, and Internal Audit to support compliance with company policies and applicable accounting standards • Collaborate with Sales, Deal Desk, Customer Success, Revenue Operations, Legal, Tax, and Accounting to ensure accurate interpretation and execution of commercial agreements • Partner with Accounts Receivable and Collections teams to resolve invoice-related disputes and improve cash collection outcomes • Serve as the escalation point for complex billing issues, customer-impacting errors, and high-priority operational matters

🎯 Requisitos

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field; equivalent relevant experience may be considered • 7+ years of progressive experience in billing, finance operations, order-to-cash, revenue operations, or a related function • 3+ years of experience managing teams, including people leaders and/or geographically distributed teams • Demonstrated experience overseeing complex billing operations across multiple countries, regions, business units, or customer segments • Strong understanding of end-to-end billing processes, invoicing controls, contract interpretation, and financial operations • Experience working with ERP, billing, CRM, and financial reporting systems • Proven ability to lead process improvement, operational transformation, and cross-functional initiatives • Strong analytical, organizational, problem-solving, and decision-making skills • Excellent written and verbal communication skills, including the ability to communicate effectively with senior leaders and stakeholders across regions • Demonstrated ability to manage competing priorities, lead through change, and deliver measurable business outcomes

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