Billing Experience Manager – B2B SaaS

🕒 Outubro 2

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $65.000 - $95.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

👻 Score fantasma 15%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 41 dias.
• As vagas desta empresa costumam ser preenchidas em 55 dias.

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Prompt Therapy Solutions Inc

SiteLinkedInTodas as Vagas

11 - 50 funcionários

🏥 Saúde

💼 Consultoria

📦 Logística

Healthcare • Consulting • Logistics

A Prompt Therapy Solutions Inc. é uma empresa que fornece soluções de software focadas em terapia, projetadas para aumentar a eficiência e a rentabilidade de clínicas. Oferecem uma gama de funcionalidades, incluindo agendamentos com suporte de IA, gerenciamento de pacientes, ferramentas de faturamento e relatórios. Sua plataforma atende a diversos tamanhos de práticas, desde clínicas iniciantes até grandes empresas, visando otimizar as operações das clínicas e melhorar a satisfação dos pacientes. As soluções de IA da empresa ajudam a agilizar os fluxos de trabalho para funções como recepcionistas, terapeutas, faturistas e proprietários de clínicas. Através de análises avançadas e processos automatizados, a Prompt Therapy Solutions busca modernizar a gestão de práticas e impulsionar o crescimento dos prestadores de terapia.

Descrição

• Develop and maintain deep knowledge of the product’s billing offerings • Respond to customer inquiries through the single-channel support system • Provide ongoing customer support through the help desk platform • Develop and update internal and external knowledge bases • Promote customer satisfaction and loyalty by resolving inquiries and exceeding expectations • Establish processes and workflows to improve support-team efficiency • Identify opportunities to improve product and service features • Assist in prioritizing billing tickets by quantifying needs, features, and value points • Share user feedback with Product and help translate it into valuable features • Support Enterprise Billing Success Managers during client calls • Track and follow up on product bugs and enhancements • Assist with ticket triage and document new tickets

🎯 Requisitos

• Experience as a Rehab Clinician, such as SLP, OT, PT, COTA, or PTA • Highly analytical mindset and superior ability to troubleshoot/test software use cases and issues • Proactive, self-motivated, and able to use available resources to learn quickly and autonomously • Experience thriving in dynamic work settings requiring adaptability and efficiency • Willingness to work in a fast-paced environment, occasionally beyond standard hours • Highly proficient in MS Excel • Exceptional written and verbal communication skills • No prior billing experience required; comprehensive training will be provided • Prior startup and/or B2B SaaS technology organization experience preferred • Experience in clinical development or medical billing operations preferred • 1–3 years of Support or CX Team experience preferred • Experience handling multiple projects and meeting deadlines preferred • Experience with Zendesk or similar customer support software preferred • Knowledge of e-clinical systems and technologies (e.g. EMR, RTM, HEP, CRM, HIEs) preferred • Must be legally authorized to work in the United States • Must be physically located in the United States

🏖️ Benefícios

• Competitive salaries • Remote/hybrid environment • Potential equity compensation for outstanding performance • Flexible PTO • Company-wide sponsored lunches • Company paid disability and life insurance benefits • Company paid family and medical leave • Medical, dental, and vision insurance benefits • Discounted pet insurance • FSA/DCA and commuter benefits • 401k • Complimentary subscription to digital fitness classes and wellness content • Recovery suite at HQ – includes a cold plunge, sauna, and shower

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