Customer Success Manager

🕒 Ontem

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $100.000 - $120.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Propelus

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2001

🏥 Saúde

💼 Consultoria

📦 Logística

Healthcare • Consulting • Logistics

Propelus é uma empresa dedicada a modernizar a forma como profissionais, empregadores, reguladores, educadores e parceiros trabalham juntos. Ela unifica três marcas inovadoras — CE Broker, EverCheck e Immuware — para fornecer soluções abrangentes de conformidade e gestão profissional. Propelus empodera profissionais com ferramentas para avanço na carreira, simplifica o processo de conformidade e oferece uma plataforma para gestão profissional, educação continuada e verificação de fontes primárias. Confiada por mais de 5 milhões de profissionais e organizações, a missão de Propelus é simplificar a conformidade e aprimorar o crescimento e sucesso profissional, particularmente no setor de saúde.

Descrição

• Lead, mentor, and develop a small, diverse team of Customer Success Professionals • Provide coaching, training, and performance feedback • Continuously improve team operating processes • Guide CSMs on complex contract renewals, expansions, and upsells • Collaborate with Sales and other teams to drive retention and growth • Develop and implement data-based customer success strategies • Improve customer satisfaction, retention, and net revenue retention • Analyze customer data and health trends to mitigate churn risks • Identify product and service improvement opportunities • Partner with Operations to design and test workflows for customer segments • Present team performance and customer insights to Director-level leadership • Create and improve customer success playbooks, best practices, and training materials • Manage team resources, workload distribution, capacity planning, and utilization • Report to the Senior Director of Customer Success • Collaborate cross-functionally to align customer success strategies with business objectives

🎯 Requisitos

• 5+ years of experience in Customer Success, specifically within a SaaS Healthcare environment • Experience taking operational control of a rapidly evolving environment and tackling conceptual and strategic challenges • Comfortability and familiarity working with enterprise-level accounts • 2+ years of experience managing a team of Customer Success professionals in a SaaS environment • Deep familiarity with SaaS and Healthcare environments • Sharp analytical skills and experience with customer success best practices in the technology industry • Experienced presentation skills, including data reporting internally and leading EBRs externally • Ability to work effectively in a fast-paced, dynamic, and remote environment • Proven track record driving customer retention, growth, and advocacy • Strong understanding of the customer life cycle and customer success principles, methodologies, and best practices • Strategic experience guiding teams and accounts simultaneously • Excellent communication and interpersonal skills • Proficiency using customer success platforms and CRM systems • Experience with Gainsight would be great • Bachelor's degree in Business Administration, Marketing, or a related field would be great • Legally authorized to work in the US; sponsorship is unavailable

🏖️ Benefícios

• Health insurance with up to 100% of employee medical premium covered • HSA, FSA, medical, dental, and vision coverage • Dental and vision options with 100% of employee premium covered • 20–30 days PTO annually for full-time US employees, based on tenure • 14 paid holidays for US-based teams • One floating holiday • One paid birthday holiday during the birth month • 16 hours Volunteer Time Off • Additional leave options • Compliance with more favorable state and local leave laws • 401(k) with company matching • Financial planning education and resources • Lifestyle Spending Account for wellness, WFH equipment, gym memberships, meditation apps, and other eligible expenses • 24/7/365 Employee Assistance Programs, including counseling, legal and financial services, and care referrals • Carrot Fertility & Hormonal Support • Beyond Med discounted elective-care plan • Spot Pet Insurance • 100% employee health insurance premium coverage for LATAM employees • Propelus Flex Club flexible benefits platform for Costa Rica and Colombia employees • National holidays for Colombia and Costa Rica employees • Company-paid life insurance for Costa Rica and Colombia employees • Remote-first, global and distributed company • Sponsored trips for eligible 10- and 20-year work anniversaries • Professional development allowance

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