Team Manager

🕒 Maio 20

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Purple Communications, Inc

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2002

⚕️ Seguro de Saúde

🤝 B2B

💰 $5.000.000 Venture Round em 2009-12

Healthcare Insurance • Technology • B2B

A Purple Communications, Inc. é uma empresa pioneira no campo de tecnologia de acesso à comunicação, focando em oferecer soluções inovadoras para a comunidade de surdos e deficientes auditivos. Eles oferecem uma variedade de serviços, incluindo Serviços de Retransmissão de Vídeo (VRS), interpretação remota por vídeo e interpretação presencial, projetados para facilitar a comunicação e acessibilidade para indivíduos em diversos ambientes, como casa e trabalho. Com um compromisso com o apoio à comunidade e acessibilidade, a Purple Communications busca eliminar barreiras de comunicação por meio de tecnologia avançada e serviços dedicados.

Descrição

• Provide American Sign Language interpreting on the VRS platform. • Focus management objectives on interpreting operations. • Plan, with the help of the Regional Manager, the strategic growth of the interpreting business lines (VRS, Community, and VRI). • Oversee the daily operations of the interpreting operations, including call centers, at-home interpreting, community interpreting, CART, video interpreting, and community relations. • Supervise approximately 35 interpreting staff. • Manage the performance reviews of interpreters. • Approve the scheduling of all interpreters in all operational areas. • Coordinate with HR and Recruiting to select and hire interpreters. • Approve time and attendance, including leave, and for all interpreters as needed. • Maintain relations with local community leaders. • Work closely with the schedulers and business development team members in maintaining client service and satisfaction. • Provide direction to the interpreters for their care and well-being. • Provide accurate reports on team performance, efficiencies, and quality. • Maintain direct contact with the Regional Manager on all operations-specific issues. • Assure the Interpreting Operations Team's mission of delighting our customers and serving our teams is realized by creating a work culture that is open, welcoming, and inclusive. • Partner with members of the department's support management team to accomplish department-wide initiatives. • Perform other duties as assigned to bridge any support needed by partners, colleagues, and interpreters across the company.

🎯 Requisitos

• Must possess fluent American Sign Language and spoken English language skills, accurate interpreting skills, and thorough knowledge of and adherence to the NAD-RID Code of Professional Conduct • Must pass internal interpreting assessment • Required 20 hours per week scheduled on the VRS platform between 6 a.m. and 6 p.m., local time, Monday through Friday. (Hours will be prescheduled based on staffing need/demand) • Associate's degree in Business Management or comparable related experience; Bachelor's Degree strongly preferred. • At least three years of supervisory experience, preferably in an interpreting-related environment, coaching and mentoring others. • Extensive knowledge of the deaf culture and interpreting professions. • Familiarity with Federal Communications Commission (FCC) Regulations and Registry of Interpreters for the Deaf (RID) standards. • Knowledge of specialized software related to departmental operations, including IM Service, database, Internet, spreadsheet, presentation, and word processing programs. • Time management skills to handle multiple competing demands and priorities, and ability to work effectively under pressure. • Budgeting and financial knowledge and skills for tracking operations profitability. • Ability to communicate effectively and present information and respond to questions from employees, groups of clients, customers, managers, and the public. • Basic mathematical skills include calculating figures and amounts such as discounts, interest, commissions, and percentages. • Knowledge of departmental operations and organizational policies, processes, and procedures. • Human resources management skills to hire and train employees, evaluate work performance, address employee relations issues, and resolve problems. • Management skills to establish priorities and to effectively supervise and develop assigned staff to attain optimum skill and performance levels. • Human relations skills to build effective working relationships with staff, customers, community groups, and individuals.