Regional Service Manager

🕒 Setembro 1

🌲 North Carolina, South Carolina – Remoto

🌲 North Carolina – Remote 🌴 South Carolina – Remote

💵 $102.000 - $133.000 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

👔 Gerente

👻 Score fantasma 0%

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QuidelOrtho

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

🏥 Saúde

💼 Consultoria

📦 Logística

Healthcare • Consulting • Logistics

A QuidelOrtho é uma corporação global focada em transformar dados diagnósticos em insights acionáveis para gerar melhores desfechos em saúde. A empresa oferece uma ampla gama de soluções diagnósticas, incluindo kits de autoteste de COVID-19 para uso doméstico, química clínica, produtos de imunoensaio, diagnósticos moleculares e soluções automatizadas para prestadores de serviços de saúde. Seus produtos são projetados para uso em diversos ambientes — do lar ao hospital e do laboratório à clínica — garantindo resultados diagnósticos rápidos e confiáveis. A QuidelOrtho busca impulsionar um futuro mais saudável ao fornecer inteligência acionável em tempo real e expertise líder no setor.

Descrição

• Manage a technical service staff providing professional and technical support for Clinical Lab/Transfusion Medicine product sales • Interact directly with customers to evaluate satisfaction with field performance and strengthen customer relationships • Organize and communicate field issues to customers and appropriate QuidelOrtho divisions • Ensure customer feedback is acted upon and communicated • Integrate Ortho Care functions with Regional Sales goals in collaboration with local Sales management • Assess and communicate local activities supporting regional sales goals, customer retention/growth, and Sales-Ortho Care teamwork • Manage approximately 10+ Field Engineers and Senior Field Engineers • Provide performance feedback and ensure compliance with company and safety policies • Hire, train, and coach regional new hires • Coordinate service, maintenance, modifications, implementations, and equipment training • Work with Area Sales Directors to retain and grow business and develop strategies to meet or exceed objectives • Plan and execute regional activities aligned with divisional and company goals • Partner with Learning & Development to optimize productivity, develop the talent bench, and support organizational talent cross-pollination • Perform other work-related duties as assigned • Maintain accessibility to customers and workgroups outside normal working hours

🎯 Requisitos

• BA/BS Degree in Business Management, Science or Engineering or equivalent 10 years field service experience • 10+ years of direct experience in a field environment, supporting hardware, software, and/or applications at client sites • Proven track record in organizational development and field service management • Superior people management and people development skills • Marketing, Service Planning and Administration, Product Management or other equivalent experience • Advanced listening, verbal, and written communication skills • Must stay accessible at all times to customers, direct reports, management and related workgroups through company-provided phone and email • Travel approximately 75% of time, including weekends/nights, by plane and car • This position is not currently eligible for visa sponsorship • Must maintain a valid driver's license • Must own and maintain an automobile suitable for travel to customer sites and airports • Must be physically able to travel up to 75% • Must be able to lift up to 50 pounds • Ability to work autonomously in a home office environment • Ability to meet specified vision, mobility, and physical demands

🏖️ Benefícios

• Bonus eligible • Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • 401(k) plan • Employee assistance program • Employee Stock Purchase Plan • Paid time off, including sick time • Paid Holidays • Home office environment