Service Delivery Coordinator

🕒 Julho 14

🏄 California – Remoto

🏄 California – Remote

💵 $23 - $26 / hora

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🚫👨‍🎓 Sem graduação necessária

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Race Communications

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 1994

📡 Telecomunicações

👥 B2C

🛍️ Comércio Eletrônico

Telecommunications • B2C • eCommerce

A Race Communications é uma empresa de telecomunicações que fornece serviços de internet de alta velocidade e comunicação para clientes residenciais e empresariais. Eles se concentram em oferecer soluções de banda larga confiáveis, melhorando a conectividade em várias regiões.

Descrição

• Manage the full-service delivery lifecycle for Race Communications’ fiber products, from order acceptance through service activation and handoff to support • Validate orders for technical accuracy, serviceability, and construction requirements • Track and coordinate all delivery milestones including design, permitting, construction, splicing, testing, and turn-up • Ensure delivery timelines meet contracted intervals and customer expectations • Serve as the primary service delivery contact for ICB partners and direct Business customers • Provide clear and consistent status updates throughout the delivery process • Coordinate delivery activities with channel partners while maintaining Race Communications’ standards and timelines • Support escalations and resolve issues impacting service delivery • Coordinate with Sales, Engineering, Construction, Field Operations, Provisioning, and NOC teams • Schedule site surveys, fiber installs, demarc extensions, and service turn-ups • Identify risks related to construction, access, permitting, or third-party dependencies and drive resolution • Work with third-party contractors, construction vendors, and local agencies as needed • Track construction progress, vendor deliverables, and completion milestones • Ensure vendor work aligns with Race Communications’ quality and safety standards • Maintain accurate service delivery records in CRM, order management, and ticketing systems • Document timelines, dependencies, customer communications, and delivery notes • Support service delivery reporting, metrics, and continuous improvement initiatives • Set realistic expectations with customers and partners throughout the delivery lifecycle • Ensure a smooth transition from service delivery to ongoing support and account management • Contribute to a positive customer experience by owning delivery outcomes and follow-through • Additional duties as required.

🎯 Requisitos

• Eligibility for US Employment without sponsorship • Minimum of 18 years of age • High school diploma or equivalent required • Associates degree (A.A.) or equivalent combination of education and experience is preferred • 2+ years of experience in service delivery, operations, or project coordination within a telecom, fiber ISP, or carrier environment required • Strong understanding of fiber service delivery workflows, including construction and provisioning required • Experience collaborating with customers, partners, and internal teams in fast-paced, multi-stakeholder environments required • Proficiency with CRM and ticketing systems (Salesforce or similar preferred) • Experience supporting ICB / channel partner models preferred • Knowledge of fiber-based services such as DIA, Ethernet, Dedicated Fiber, and Wholesale connectivity preferred • Familiarity with permitting, construction timelines, and right-of-way considerations preferred • Experience coordinating field operations and service turn-ups preferred • Understanding of SLAs and enterprise service delivery expectations preferred • Must be available to work nights, weekends, holidays, and overtime as required to respond to emergency repairs, outage restoration, and urgent maintenance needs • Must be able to speak, read, write, and understand English as the primary language used in the workplace • Spanish bilingual skills are desirable

🏖️ Benefícios

• 100% Company-Paid Medical and Dental Benefits • Free Fiber Internet Service • Competitive base salary • Comprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%) • A culture built on integrity, mutual respect, and a shared purpose • Join a tight-knit crew—no faceless corporation vibes here • Growth potential: promotions and new challenges are part of our DNA