IT Support Analyst

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🕒 Julho 7

🏄 California – Remoto

🏄 California – Remote

💵 $65.000 - $75.000 / ano

⏰ Tempo Integral

🟢 Júnior

📞 Engenheiro de Suporte

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Radiology Partners

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

Fundada em 2012

🏥 Saúde

🤝 B2B

👥 B2C

Healthcare • B2B • B2C

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Descrição

• Support day-to-day identity and access management operations by processing user provisioning, access changes, and deprovisioning activities in accordance with established policies and procedures • Provide end-user support for authentication, Single Sign-On (SSO), Multi-Factor Authentication (MFA), password resets, and other identity-related issues while ensuring timely resolution • Manage IAM incidents and service requests through ServiceNow, escalating complex issues as appropriate and maintaining accurate documentation • Support access reviews, audits, and compliance initiatives by validating user access, maintaining role-based access controls, and ensuring adherence to security requirements • Collaborate with IAM, IT, and business teams to improve processes, maintain documentation, and deliver secure, reliable identity and access services

🎯 Requisitos

• Associate’s or Bachelor’s degree preferred in Information Technology, Information Systems, or a related field, or equivalent professional experience • 1-3 years of experience in IT support, IAM operations, service desk, systems administration, or enterprise user access management • Experience supporting Okta, Active Directory, Microsoft Entra ID, ServiceNow, and identity management concepts including SSO, MFA, and role-based access control • Strong troubleshooting skills with the ability to resolve authentication and access issues while maintaining compliance with security standards • Excellent customer service, communication, organizational, and problem-solving skills with strong attention to detail and the ability to manage multiple priorities.

🏖️ Benefícios

• Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from. • Compensation Reviews, Career Growth Opportunities • Flexible Remote Schedules • Generous PTO Plans and Paid Holidays