Bilingual Operations and Scheduling Virtual Assistant

🕒 Julho 29

🇨🇴 Colômbia – Remoto

💵 $2.300.000 / mês

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👨‍💼 Assistente Executivo

👻 Score fantasma 38%

infoinfo

🗣️🇺🇸🇬🇧 Inglês obrigatório

🗣️🇪🇸 Espanhol obrigatório

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Logo of RAM BPO 🐏

RAM BPO 🐏

11 - 50 funcionários

Fundada em 2021

Ajudamos empresas dos EUA a expandir a experiência do cliente e operações sem comprometer a qualidade. Focamos em estratégias inteligentes de nearshore, ampliações flexíveis e execução com prioridade na qualidade—para que o crescimento seja controlado, e não caótico.

Descrição

• Schedule & Shift Coordination • Review daily and upcoming schedules • Support shift updates, call-outs, and coverage needs • Coordinate replacement coverage and communicate schedule changes • Confirm shift details, including time, location, and assigned employee • Maintain accurate scheduling records • Operations Support • Follow up on employee availability and attendance • Send reminders and operational updates • Maintain spreadsheets, trackers, and operational notes • Support additional day-to-day administrative tasks • Connecteam Administration • Review shifts, punches, and attendance information • Follow up on missing clock-ins and attendance issues • Update notes and scheduling details • Flag discrepancies requiring management review • Communication & Follow-Up • Communicate professionally with employees and managers in both English and Spanish • Escalate urgent issues such as no-shows, scheduling conflicts, or attendance concerns • Keep management informed about pending items and completed tasks

🎯 Requisitos

• Fluent English and Spanish (written and verbal) • Previous experience in administrative support, operations support, scheduling, dispatch, staffing coordination, or similar roles • Strong attention to detail and ability to follow processes • Excellent organizational and follow-up skills • Ability to prioritize urgent matters and manage multiple tasks • Comfortable working with spreadsheets and online systems • Professional written communication skills

🏖️ Benefícios

• 100% Remote • Transportation Allowance

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