Software Implementation Specialist

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🕒 Maio 16

🏄 California – Remoto

🏄 California – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💻 Engenheiro de Soluções

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Raptor Technologies

SiteLinkedInTodas as Vagas

51 - 200 funcionários

📚 Educação

☁️ SaaS

🔒 Cibersegurança

Education • SaaS • Cybersecurity

A Raptor Technologies é uma empresa especializada em soluções integradas de segurança escolar. Eles oferecem um conjunto abrangente de softwares e serviços projetados para aprimorar a segurança nas escolas, com foco em ferramentas como sistemas de gerenciamento de visitantes, software de avaliação de ameaças comportamentais e sistemas de gerenciamento de emergências. As soluções da Raptor são utilizadas por um grande número de instituições educacionais para garantir a segurança e conformidade de alunos e funcionários, oferecendo recursos como notificações de emergência, programas de treinamento e diversos sistemas de gerenciamento adaptados para escolas.

Descrição

• Meets with customers following the sale to demonstrate features and functions of the software. • Completes system configuration tasks as assigned by manager. • Manages routine implementations with small-market customers. • Demonstrates well-rounded knowledge of Raptor products. • Adheres to departmental process and procedure and maintains systems of record. • Configure and customize software modules, including Visitor Management, Kiosk, Premium Volunteer, Drill Manager, Raptor Alert, Accountability, StudentSafe and SchoolPass according to client requirements. • Send recap emails to provide clients with summaries of the call, additional resources and relevant information. • Maintain accurate and up-to-date records in Salesforce, ensuring proper data entry and Chatter management and document uploads. • Conduct product configuration sessions via Teams for clients, ensuring they fully understand the features and functionality of the software modules. • Handle auxiliary tasks such as (but not limited to) CRG Maps, Imports, GeoFencing, and Drill Backdating as assigned. • Project Manage clients ensuring they are fully implemented on Visitor Management, Kiosk, and Premium Volunteer. • Other relevant tasks, as needed

🎯 Requisitos

• Bachelor’s degree in a business related or technical field. • 3+ years of relevant experience in a project management and customer centric role. • 3+ years of experience in a software implementation role in a SaaS environment. • The ability to travel up to 75% of the time. • Strong knowledge of software and applications. • Technical knowledge and experience. • Excellent leadership and confidence giving others direction. • Customer focus. • Attention to detail with strong problem solving skills. • Strategic and analytical thinking. • Excellent Communication Skills – written and oral. • Must possess and maintain a valid driver’s license to meet job-related travel and transportation needs.

🏖️ Benefícios

• Remote-first philosophy • Flexible paid time off • Paid parental leave • 11 Paid holidays per year • Workplace flexibility • Affordable health coverage (medical, dental, vision), paid 100% for employee only medical • 401(k) employer contribution to help you plan for the future • Company paid life insurance, STD, and LTD • Pet insurance