Account Manager

🕒 Maio 5

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Readymode

SiteLinkedInTodas as Vagas

51 - 200 funcionários

☁️ SaaS

🤝 B2B

📡 Telecomunicações

SaaS • B2B • Telecommunications

Readymode é um fornecedor completo de software para call centers que oferece uma solução híbrida em nuvem para chamadas de saída e entrada. Conhecido por seu discador preditivo avançado, ajuda as empresas a se conectarem com mais leads em menos tempo, otimizando as velocidades de discagem. O software também inclui um CRM integrado, recursos de segurança e conformidade, além de relatórios e análises em tempo real. Projetado para aumentar a produtividade e simplificar as operações, o Readymode atende a vários setores, incluindo imóveis, seguros de saúde, energia solar e terceirização de processos de negócios (BPO). A plataforma é fácil de usar e suporta integrações contínuas com várias ferramentas, visando melhorar o engajamento do cliente e o crescimento dos negócios.

Descrição

• Cultivate and maintain strong relationships with existing clients • Understand client needs and objectives to effectively position our products/services • Act as the main point of contact and liaison between the client and internal teams • Identify opportunities for upselling and cross-selling additional products/services • Develop and implement strategies to ensure client retention and satisfaction • Collaborate with the sales team to explore new business opportunities within existing accounts • Analyze client data and market trends to identify areas for account growth • Develop account plans and strategies to achieve revenue and growth targets • Effectively communicate client needs and feedback to internal teams • Collaborate with cross-functional teams to ensure the timely and successful delivery of our products/services • Address and resolve client concerns, issues, or escalations promptly • Work closely with internal teams to ensure client satisfaction and problem resolution

🎯 Requisitos

• Bachelor’s degree in a related field; MBA or equivalent experience preferred • 5+ years of experience as an Account Manager, Customer Success Manager, or similar role, within the SaaS or technology industry • Demonstrated success in client relationship management and achieving sales targets • Strong analytical skills with the ability to interpret client data and trends to drive strategic decisions • Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients and internal stakeholders • Strategic thinker with the ability to develop and implement effective account plans

🏖️ Benefícios

• The tools you need to get the job done - company computer sent to you & Amazon Business Account for your WFH set up • Group RRSP matching • A full benefits package that starts day 1 • Opportunity to participate in our Employee Stock Option Plan • An education and training grant in your second year • Remote and Flexible Work Opportunity