Enterprise Account Manager

🕒 Maio 4

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WideOrbit

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 1999

📱 Mídia

☁️ SaaS

🏢 Corporativo

💰 Secondary Market em 2015-10

Media • SaaS • Enterprise

WideOrbit é uma plataforma de software líder que ajuda empresas de mídia a otimizar suas operações comerciais e maximizar a receita. Ela oferece soluções integradas para TV aberta, rádio e mídia digital, permitindo que seus clientes gerenciem de forma eficiente o inventário de anúncios, propostas de vendas e processos de faturamento. Com enfoque na automação e em insights baseados em dados, a WideOrbit possibilita que seus parceiros otimizem suas estratégias de publicidade e melhorem o engajamento do público em vários canais.

Descrição

• Grow and strengthen relationships with some of our largest global customers in the TV and Audio space. • Partner with the WideOrbit Sales team to manage key accounts, building strategic relationships and identifying customer and industry challenges. • Collaborate with internal teams to deliver solutions and drive account growth, with potential opportunities to manage select U.S.-based customers. • Maintain a deep understanding of your book of business, including customers’ goals, priorities, and how WideOrbit solutions support their success. • Monitor customer health metrics (e.g., CSAT, NPS, NRR) and proactively address risks to drive satisfaction and retention. • Collaborate cross-functionally with sales, product, and support teams, acting as the voice of the customer to inform product and service improvements. • Plan and lead quarterly and annual business reviews with executive stakeholders to assess performance and align on strategic objectives. • Develop and execute tailored account plans aligned to customer goals and WideOrbit revenue targets. • Identify, advocate for, and drive expansion opportunities based on evolving customer needs and growth initiatives. • Partner with sales to achieve quarterly and annual upsell, cross-sell, and renewal revenue targets.

🎯 Requisitos

• 5+ years of media industry experience, particularly within Canadian audio and TV markets • 5+ years of experience in customer success, account management, or a customer partnership role • Well-developed knowledge of WideOrbit products and services • Proven experience building and maintaining deep relationships with clients, stakeholders, and cross-functional client teams • Experience engaging and influencing executive-level customers (preferred) • Excellent written and verbal communication skills, with the ability to be clear, concise, and persuasive • Trusted problem-solving skills, with the ability to work independently and engage internal resources as needed • Project management experience, including managing multiple initiatives and stakeholders simultaneously • Highly organized with strong attention to detail and the ability to balance competing priorities in a fast-paced environment while meeting tight deadlines • Willingness to travel up to 25% for customer meetings domestically and globally • French language skills a plus

🏖️ Benefícios

• A competitive salary • Health insurance • A great vacation package • Work/life balance • Plenty of opportunities to grow!