Business Account Coordinator

Vaga não está no LinkedIn

🕒 6 dias atrás

❄️ Minnesota – Remoto

❄️ Minnesota – Remote

💵 $38.800 - $50.500 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Gerente de Contas

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Redwing Shoes

SiteLinkedInTodas as Vagas

11 - 50 funcionários

🏭 Manufatura

🛒 Varejo

👗 Moda

Manufacturing • Retail • Fashion

A Redwing Shoes é uma empresa americana líder no setor de calçados, especializada na fabricação e venda de botas e sapatos de alta qualidade para trabalho e lifestyle, destinados tanto para homens quanto para mulheres. Fundada em 1905, a empresa oferece uma ampla variedade de produtos, incluindo calçados com biqueira de segurança, botas impermeáveis e mocassins clássicos, além de acessórios como meias, chapéus e produtos para cuidados com calçados. A Redwing Shoes é conhecida por seus designs duráveis e robustos, atendendo principalmente trabalhadores e entusiastas de calçados de herança. A empresa também oferece serviços de reparo e mantém um forte foco no estilo de herança e na qualidade do artesanato.

Descrição

• Deliver remarkable customer service to Industrial Customers and Retailers making inquiries about products, services, and the Red Wing for Business Program • Collaborate with the Industrial Team to assist in account management • Coordinate and implement account and program setup • Support business advantage accounts with account setup, program setup, account changes, concern investigation and resolution, and customer communication • Collaborate with the Industrial Team to ensure smooth onboarding of new accounts • Partner with Red Wing for Business on account changes and ensure systems are consistent and accurate • Investigate and resolve disputes • Assist participating retailers with business advantage account questions • Maintain knowledge of products, pricing, procedures, and relevant industry changes • Educate customers about products and services and recommend appropriate product solutions • Identify customer needs and provide solutions via phone and email • Assist with e-commerce online orders

🎯 Requisitos

• High school diploma or equivalent required • Minimum of 4 years of experience in customer service, account coordination, account management support, sales support, or a related customer-facing role • Experience resolving customer inquiries and providing support through phone, email, and other communication channels • Experience managing detailed information, maintaining accurate records, and working within multiple systems • Demonstrated ability to deliver exceptional customer service with professionalism, empathy, and a solutions-oriented approach • Strong problem-solving, organizational, and time-management skills with attention to detail • Excellent verbal and written communication skills • Ability to build positive relationships with customers and internal business partners • Ability to support account setup, maintenance, and customer program administration while managing multiple priorities • Ability to work independently and collaboratively in a team environment • Ability to investigate and resolve customer concerns in a timely and professional manner • Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook • Experience using CRM platforms, preferably Salesforce • Experience working with order management systems and customer service applications • All offers of employment are contingent on satisfactory results of a background check • Preferred: Experience supporting B2B customer accounts, industrial customers, or retail partner programs • Preferred: Experience with customer onboarding, account maintenance, and program implementation • Preferred: Familiarity with invoice review and basic accounting concepts, including credits, debits, and billing adjustments • Preferred: Experience supporting e-commerce orders and online customer transactions

🏖️ Benefícios

• Medical, dental, and vision coverage • Health savings and flexible spending accounts • Life and disability insurance • Generous paid time off and holidays • 401(k) match • Employee discounts • Free EAP services • Financial planning assistance • Well-being coaching • Remote work arrangement • Infrequent travel to corporate headquarters for “Moments that Matter”