Solutions Engineer

🕒 Outubro 21

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💻 Engenheiro de Soluções

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

👻 Score fantasma 11%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 20 dias.
• As vagas desta empresa costumam ser preenchidas em 45 dias.
• Sem salário divulgado.

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Redwood Software

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 1993

☁️ SaaS

🏢 Corporativo

🤝 B2B

SaaS • Enterprise • B2B

A Redwood Software é uma empresa de software empresarial nativa da nuvem que fornece plataformas de automação de carga de trabalho e orquestração de serviços (RunMyJobs) para automatizar e orquestrar processos de negócios em sistemas SAP, ERP, na nuvem e locais. Suas ofertas de SaaS incluem agendamento de tarefas, transferência de arquivos gerenciada, automação financeira/de fechamento de balanço, DevOps e orquestração de dados, com ferramentas de baixo código, integrações profundas com SAP e segurança e suporte em nível empresarial.

Descrição

• Serve as the primary technical and strategic partner for Redwood’s existing customers • Drive customer adoption, uncover expansion opportunities, and act as a trusted advisor connecting business objectives with technical outcomes • Partner with Sales, Product Management, Product Marketing, Customer Support, and Engineering to drive growth, mitigate risk, and deliver measurable business value • Build and maintain trusted relationships with technical and executive customer stakeholders • Lead Health Checks, Use Case Workshops, and Business Reviews • Identify adoption gaps and risk areas and create get-well plans for customer success and retention • Understand customer architectures, workflows, and business objectives to align Redwood capabilities with desired outcomes • Serve as the single point of contact for strategic and technical requirements • Collaborate with Account Executives to identify and pursue account expansion opportunities • Prepare and deliver product demonstrations and technical presentations • Guide evaluations and proofs-of-concept for new use cases • Translate business challenges into technical solutions using Redwood’s automation platform • Develop and execute account growth strategies • Act as technical liaison and escalation point for assigned accounts • Coordinate cross-functional teams to drive successful outcomes • Manage concurrent projects and balance customer priorities with internal resources • Troubleshoot high-level technical issues and determine paths to resolution • Represent the customer’s voice internally and provide structured product and service feedback • Document and share best practices for implementing and optimizing Redwood solutions • Contribute to internal knowledge bases and process improvements

🎯 Requisitos

• Minimum 3–5 years in a customer-facing technical role, such as Solutions Engineering, Technical Account Management, Technical Consulting, or Customer Success Engineering • Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent professional experience • Hands-on technical experience in enterprise software and technologies, including Cloud Infrastructure, ERP, Databases, ETL, MFT, Programming, Networking, Windows, Linux, and Troubleshooting • Ability to troubleshoot technical issues at a high level • High-level understanding of organizational structures in large enterprises and their typical challenges • High-level understanding of all aspects of ERP solutions, including Financials and Procure to Pay • Ability to quickly learn, articulate, and demonstrate complex solutions • Exceptional written, verbal, and presentation skills for technical and executive audiences • Strong organizational skills, capable of managing multiple high-impact initiatives simultaneously • Analytical and structured approach to problem-solving and process improvement • Experience with SAP ERP solutions is preferred • Experience with Java, SAP ABAP, SQL Developer, or similar is preferred • Experience with LLMs and AI solutions is preferred

🏖️ Benefícios

• Equal opportunity employment and zero-tolerance discrimination policy • Compliance with local data protection laws, including GDPR • Approximately 20–40% travel depending on customer and business needs

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