Senior Strategic Customer Success Manager

🕒 Outubro 30

🏈 Alabama, Arizona, +36 estados a mais – Remoto

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

💵 $82.000 - $124.000 / ano

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

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Relativity

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

⚖️ Jurídico

💼 Consultoria

🏥 Saúde

Legal • Consulting • Healthcare

A Relativity é uma empresa que ajuda clientes a organizar dados, descobrir verdades e tomar ações através de suas soluções de software especializadas. A empresa é conhecida por seu software de revisão em nuvem de ponta a ponta que aborda desafios de descoberta de dados, como e-discovery, análise de contratos, resposta a violações de dados e muito mais. A Relativity integra inteligência artificial avançada em suas soluções para aumentar a eficiência nos processos de gerenciamento e revisão de dados. Ela atende a uma ampla gama de clientes, incluindo escritórios de advocacia, corporações e agências governamentais, fornecendo-lhes ferramentas seguras e potentes com IA. A Relativity está comprometida com segurança proativa, suporte lendário e construção de uma comunidade global de usuários e parceiros.

Descrição

• Own outcomes for a portfolio of large, complex, or strategically important accounts • Build and execute outcome-driven account plans anchored to customer business objectives • Own customer health scores across ROI, adoption, utilization, and engagement • Lead multi-use case and multi-feature adoption strategies and connect platform usage to measurable ROI • Deliver referenceable Verified Outcomes and target champion status within key accounts • Own account-level adoption of the GenAI aiR Suite • Help customers redesign workflows, calculate project-level ROI, and build the internal case for change • Deliver customized onboarding presentations and partner with cross-functional teams on advanced customer sessions • Advise customers on AI governance and defensibility • Document and share AI adoption and change-management playbooks • Identify and remediate health risks before escalations or commercial risks • Partner with Sales on renewal business cases and surface expansion signals • Build multi-threaded relationships with C-suite and executive sponsors • Lead tailored Business Reviews and Success Forums • Navigate complex stakeholder environments and orchestrate change without formal authority • Develop at least one playbook, framework, or enablement asset per year adopted by peers or incorporated into team methodology • Mentor L4 CSMs and coach on outcome quality, executive engagement, AI adoption, and change-management strategy • Represent the team in cross-functional forums and bring customer insights to product, enablement, and operational decisions • Use generative AI tools to reduce routine work and model AI-accelerated execution

🎯 Requisitos

• 5–8 years in Customer Success, Consulting, or Account Management, with demonstrated ownership of complex enterprise relationships • Proven record of driving measurable customer outcomes • Strong analytical fluency; able to build and present data-backed ROI narratives to executive audiences • Executive presence; credible with C-suite, able to lead high-stakes conversations with clarity and authority • AI fluency; able to advise customers on aiR adoption strategy, workflow transformation, and governance • Change-management capability; able to help customers build the internal case for AI adoption and navigate resistance across stakeholder levels • Experience leading cross-functional initiatives without formal authority • Required experience in legal technology, eDiscovery, litigation support, or a regulated workflow environment • Preferred expertise in AI adoption strategies within enterprise SaaS, including governance and defensibility frameworks • Preferred Gainsight, Salesforce, or equivalent CS platform proficiency • Preferred hands-on experience advising legal teams on AI workflow integration • Account Management • Collaboration • Communication • Customer Advocacy • Customer Relationship Management (CRM) • Customer Relationships • Customer Retentions • Customer Success • Relationship Management • Strategic Planning

🏖️ Benefícios

• Annual performance bonus • Long-term incentives • Competitive, fair, and equitable compensation practices

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