Technical Solutions Associate

Vaga não está no LinkedIn

🕒 Outubro 1

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

💻 Engenheiro de Soluções

🚫👨‍🎓 Sem graduação necessária

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

👻 Score fantasma 16%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 40 dias.
• Sem salário divulgado.

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Encontrar Vagas Remotas Similares

Relay Robotics

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2013

🏨 Hospitalidade

📦 Logística

✈️ Turismo

Hospitality • Logistics • Travel

Relay Robotics é uma empresa que se especializa em robôs de entrega autônomos projetados especificamente para hospitais e hotéis. Esses robôs auxiliam a equipe em tarefas rotineiras, aumentando a eficiência e a satisfação dos funcionários, além de melhorar os resultados dos pacientes e o atendimento ao cliente. Os robôs de entrega Relay podem navegar em ambientes complexos e garantir o transporte seguro de itens, abordando assim desafios de pessoal e reduzindo os custos operacionais.

Descrição

• Support new hospital deployments from pre-installation planning through go-live • Assist with site readiness, network requirements, robot configuration, mapping, workflow validation, and go-live preparation • Provide onsite technical support during installations, upgrades, and customer deployments • Validate robot operation in live hospital environments, including route testing, elevator usage, door integrations, RFID workflows, and customer acceptance testing • Investigate technical issues involving robots, site infrastructure, cloud services, integrations, and customer environments • Diagnose issues using robot logs, bagfiles, telemetry, and cloud service logs • Support L2/L3 escalations under senior technical guidance • Troubleshoot Linux systems, networking, WiFi, cloud connectivity, databases, and integration workflows • Join customer discovery, planning, and deployment calls • Support workflow analysis, site documentation, configuration planning, customer training, go-live activities, and early adoption • Contribute to installation playbooks, troubleshooting guides, checklists, training materials, and internal documentation • Document lessons learned and identify process improvements • Take on cross-functional operational projects spanning Support, Field Operations, Solutions, Customer Success, Sales, Product, or Engineering • Evaluate, improve, or administer internal systems used for deployments, support operations, customer communication, or reporting • Independently complete a Relay Platform upgrade and provide onsite technical support for installations within the first six months

🎯 Requisitos

• 0–3 years of experience in a technical, operations, support, implementation, software, IT, field services, or solution delivery role • Technical foundation in computer science, information systems, engineering, IT, or a related field • Comfort with Linux command line usage and basic file system navigation • Basic understanding of networking concepts such as IP addresses, DHCP, DNS, ports, firewalls, WiFi, and VPNs • Experience with Python or another scripting/programming language • Basic familiarity with databases, logs, APIs, or cloud-connected systems • Familiarity with cloud services such as AWS, GCP, or Azure • Strong written and verbal communication skills • Ability to work directly with both technical and non-technical stakeholders • Willingness to travel 20–40% to customer sites • Ability to work professionally in hospital and healthcare environments • Curiosity, ownership, and willingness to learn complex systems independently

🏖️ Benefícios

• Full-time employment • Remote work arrangement • Opportunity to work with a collaborative, passionate, and smart team • Opportunity to play a key role in scaling innovative healthcare robotics technology • Dynamic, mission-driven culture • Equal opportunity employer

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